Front Office Trading L1 Technical Support

2 weeks ago

London, United Kingdom BGC Group Full time
Job DescriptionCustomer Support, eOperations
Role Overview:
eOperations is a global technology support team spread across EMEA, APAC and US, providing customer-facing trading application, middle office, market data and STP support, for BGC partners group brands (GFI, BGC, Latium, RP Martin, Sunrise, Cantor, Aurel). 
eOperations works closely with internal teams (eSales, product strategy, brokers) as well as external (traders, operations/IT support teams) clients. Leveraging a unique skillset mix (business, product, technical and compliance knowledge, along with relationship management) to investigate and resolve issues or engage with other IT teams (including but not limited to level-two application support, Development, Integration, Deployment, Networks, Citrix, and Regulatory reporting) where required. 
The team have oversight of the trade lifecycle from the point of order entry through to clearing and settlement. Operating in a fast-paced environment, you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes.
Ideas on how processes and procedures can be improved or new ideas on how to improve our Support model would be both welcomed and encouraged. 
 
Responsibilities:
•    Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented within the service desk tool.
•    Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution. 
•    Manage your own book of work and the distribution of work for team where required.
•    Ensure issues/queries reported (via phone, e-mail, MS teams, Bloomberg or in person) are logged and tracked for audit purposes.
•    Gain an understanding of the pre and post trade workflows along with the various customer workflows, to optimize issue resolution. This will include the publishing of market data, order entry and trade execution through to STP confirmation.
•    Become the subject matter expert on trading platform functionalities, able to replicate production issues within UAT as well as being an integral part for new platform initiative testing.
•    Perform existing daily health checks.
•    Build relationships with 3rd party vendors (ICE, Markit, LCH, Broadway, ION, Refinitiv).
•    Participate in projects; this will include hosting/presenting calls/meetings offering your specialist knowledge.
•    Participate and contribute to  team training and contact documentation (confluence) including reviewing existing/producing new documentation and videos for the benefit of the team.
 
Experience:
•    3 years in a support environment (preferably broker, investment bank, exchange, clearing house or similar financial services) supporting a one or combination of FX (NDF, SWAP, FWD, FXO), Rates (IRO, UK Gilts, EGBs. Inflation Swaps, IRS).
•    Supporting and troubleshooting FIX API connections/issues. 
•    Raw server log interrogation and navigation around directories in a Unix/Linux environment.
•    End-to-end trade flow knowledge, including market data subscription and STP (T-Zero, Markitwire/MarkitServ, ICElink, RTNS/Refinitiv and ION) is highly desirable.
•    Application deployment and/or network experience is highly desirable.
 
Skills:
•    Adapting to new proprietary technologies and financial products.
•    Lateral thinking – many queries/issues are ambiguous or unique.
•    A keen eye for attention to detail.
•    Multi-tasking and prioritization.
•    Excellent verbal, written and in-person communication – ability to understand a business user and translate to IT in technical detail.
•    Microsoft suite (Outlook, Word, Excel, PowerPoint, Teams).
•    SQL knowledge desirable.
•    Understanding of Network principles and protocols
•    JIRA service desk desirable.
•    Server administration desirable.
•    Scripting would be beneficial.
 
To all recruitment agencies – BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details

  • Business Analyst

    1 month ago

    London, United Kingdom SEFE Marketing & Trading Ltd Full time

    We are looking for an experienced Business Analyst with detailed knowledge of European Gas and Power Markets and the associated trade life cycle. IN SHORT We are seeking a business analyst to join the London Front Office Support team in a hybrid capacity working alongside another business analysts within the D&A Delivery Vertical for Trading-IT. Your role...

  • Technical Support Engineer L1

    1 month ago

    London, United Kingdom Lufthansa Technik Landing Gear Services UK Full time

    Tasks The duties of the Technical Support Engineer L1 include: Support aircraft component repair and overhaul in compliance with regulations Provide support to Operations using approved practices and procedures Ensure published work meets authority requirements and manufacturer's data Seek approval for deviations from published data as...

  • Principal Front Office Developer

    4 weeks ago

    London, United Kingdom EDF Trading Full time

    **Reports to**:T rading IT Delivery Manager **Location**: London **Who we are** EDF Trading is a 100% owned subsidiary of EDF SA., one of the world’s biggest electricity generators and a leader in low-carbon production. EDF Trading recognises the importance of attracting, retaining and developing diverse world-class professionals. We identify, foster...

  • Python Developer

    1 month ago

    London, United Kingdom Durlston Partners Full time

    Our client is a leading trading firm providing liquidity across global financial markets. Their focus spans across a variety of asset classes, with a particular emphasis on options trading. To support the development of a new options trading desk, they're seeking a highly skilled Full-Stack Developer with expertise in Python and React. This role offers the...

  • Front Office App Support

    4 weeks ago

    London, United Kingdom eFinancialCareers Full time

    TEKsystems currently engaged with a financial services company to recruit Application Support Analyst. **Description**: The primary responsibility of this role is to support the Front office High Touch and Portfolio Trading systems which include Order Management Systems, Execution Systems, Post-trade booking and allocation systems and Client Reporting...

  • Front Desk Intership

    4 weeks ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and...

  • Senior Manager Front Office Risk

    4 weeks ago

    London, United Kingdom E1 EDF Trading Ltd Full time

    Description : Department: The team has two key deliverables: Comprehensive and independent quantification of risks embedded in EDFT’s trading portfolio which are presented to the executive team and the Head of Trading in a dedicated weekly meeting. Direct the New Business Committee process. Position purpose and Responsibilities: The Senior...

  • Front Office IT Developer

    2 weeks ago

    London, United Kingdom Vertus Partners Full time

    Angular Developer - Front Office A leading bank is looking for an experienced Angular Developer to join their team where you will be working with Trading & Quant users and will be playing a pivotal part in the re-design and development of a highly recognised UI used by a Front Office IT team. The current stack uses Angular, TypeScript and JavaScript, and...

  • Front Office IT Developer

    2 weeks ago

    London, United Kingdom Vertus Partners Full time

    Angular Developer - Front Office A leading bank is looking for an experienced Angular Developer to join their team where you will be working with Trading & Quant users and will be playing a pivotal part in the re-design and development of a highly recognised UI used by a Front Office IT team. The current stack uses Angular, TypeScript and JavaScript, and...

  • L1-l2 Support

    4 weeks ago

    London, United Kingdom Norwin Technologies LLC Full time

    L1-L2 Support 6 Months+ Fitzrovia, London **Job description** - Create and follow defined Information Technology processes for workflow, incident, patch, release and change management, where recognizing deviation from accepted practice is required; create knowledge management process and provide guidance to team - Perform system maintenance and...

  • Electronic Trading Support Engineer

    1 month ago

    London, United Kingdom Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the...

  • Middle Office Analyst

    1 month ago

    London, United Kingdom SEFE Marketing & Trading Ltd Full time

    This opportunity is in the well-regarded Global Middle Office team, based in London. This opportunity is in the well-regarded Global Middle Office team, based in London. Independent Price Verification (IPV) and market curve data management; Development activities including continuous improvements to the Middle Office processes; Developing analysis...

  • Trade Support Officer Gmc/fx

    1 month ago

    London, United Kingdom Natixis London Branch Full time

    **Poste et missions**: Main responsibilities of the role: - Manage the production at Front Office level support for the processing of Global Markets Commodities booked transactions, whilst adhering to Natixis internal policies and regulatory requirements framing the business activity. - Provide Trade Support oversight to deliver operational efficiency in...

  • Trade Floor Support

    3 days ago

    London, United Kingdom Harrington Starr Full time

    Job Description Trade Floor Support Analyst - INSIDE IR35 - 6-month rolling contract - £350 PER DAY Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating...

  • Trade Floor Support

    2 weeks ago

    London, United Kingdom Harrington Starr Full time

    Job DescriptionTrade Floor Support Analyst - INSIDE IR35 - 6-month rolling contract - £350 PER DAY Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment.Key Responsibilities:Investigate and resolve Front Office-related issues, collaborating with...

  • Trade Floor Support

    1 month ago

    London, United Kingdom Harrington Starr Full time

    Trade Floor Support Analyst - INSIDE IR35 - 6-month rolling contract - £350 PER DAY Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application...

  • Trade Floor Support

    1 month ago

    London, United Kingdom Harrington Starr Full time

    Trade Floor Support Analyst - INSIDE IR35 - 6-month rolling contract - £350 PER DAY Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application...

  • Technical Support Analyst

    1 month ago

    London, United Kingdom Kite Group Full time

    Technical Support Analyst – Trading Systems – FIX – 1st Line Reference ID : 8271 Budget : - Technical Support Analyst – Trading Systems – FIX – 1 st Line Technical Support Analyst is required to join our Financial Services client to provide 1 st line support to key trading applications. Based in London (full time in the office), this is a...

  • Trade Support Officer Commodities/FX

    4 weeks ago

    London, United Kingdom Natixis London Branch Full time

    Poste et missions Main responsibilities of the role: Manage the production at Front Office level support for the processing of Global Markets Commodities booked transactions, whilst adhering to Natixis internal policies and regulatory requirements framing the business activity. Provide Trade Support oversight to deliver operational efficiency in...

  • Trade Floor Support

    1 month ago

    London, United Kingdom Harrington Starr Full time

    Trade Floor Support Rolling Contract £325 - £350 per day London Your role will be to support the front office traders at an investment bank. Dealing with 2nd and 3rd line support issues. Experience required: Must have worked in a trade floor support role recently and for more than 2 years Experience of fixing core system infrastructure related to...