L1-l2 Support
1 month ago
L1-L2 Support
6 Months+
Fitzrovia, London
**Job description**
- Create and follow defined Information Technology processes for workflow, incident, patch, release and change management, where recognizing deviation from accepted practice is required; create knowledge management process and provide guidance to team
- Perform system maintenance and administration; evaluate desktop systems and recommend software upgrades or enhancements
- Identify measures of system performance and corrective actions; provide preventive maintenance on related computer equipment (hardware and software)
- Perform additional duties and projects as assigned by management
**Qualifications**
- Minimum three (3) years’ experience providing desktop technical support in a high-volume Information Technology environment required
- Experience with Microsoft Admin functionality (i.e. SMS, AD, DNS, and Altiris) from a Tier I/II Helpdesk perspective
- Advanced use of hardware diagnostic and troubleshooting skills, to include desktop and laptop workstations, printers, and desk side support; ability to install and troubleshoot various software packages a must
- Thorough knowledge of wide area networking, internet access and usage; experience with helpdesk systems (ITSM, Heat or Remedy)
- Strong knowledge of TCP/IP, DHCP, DNS and other network/server protocols
- CompTIA A+ or achieve HDI Certification preferred
- Experience with Short Message Service (SMS), Remote Desktop, SSL VPN, iPhones a plus
- Experience with deployment of desktop images utilizing tools such as Ghost or Altiris preferred
- Strong customer service skills a must; able to professionally and effectively resolve requests in a high volume and fast paced environment
- Excellent troubleshooting and analytical skills required; self-starter and motivated
Pay: From £40.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Windows: 8 years (required)
- Desktop support: 6 years (required)
- Level 1 & Level 2 support: 6 years (required)
Work Location: In person
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