L1-l2 Support

1 month ago


London, United Kingdom Norwin Technologies LLC Full time

L1-L2 Support

6 Months+

Fitzrovia, London

**Job description**
- Create and follow defined Information Technology processes for workflow, incident, patch, release and change management, where recognizing deviation from accepted practice is required; create knowledge management process and provide guidance to team
- Perform system maintenance and administration; evaluate desktop systems and recommend software upgrades or enhancements
- Identify measures of system performance and corrective actions; provide preventive maintenance on related computer equipment (hardware and software)
- Perform additional duties and projects as assigned by management

**Qualifications**
- Minimum three (3) years’ experience providing desktop technical support in a high-volume Information Technology environment required
- Experience with Microsoft Admin functionality (i.e. SMS, AD, DNS, and Altiris) from a Tier I/II Helpdesk perspective
- Advanced use of hardware diagnostic and troubleshooting skills, to include desktop and laptop workstations, printers, and desk side support; ability to install and troubleshoot various software packages a must
- Thorough knowledge of wide area networking, internet access and usage; experience with helpdesk systems (ITSM, Heat or Remedy)
- Strong knowledge of TCP/IP, DHCP, DNS and other network/server protocols
- CompTIA A+ or achieve HDI Certification preferred
- Experience with Short Message Service (SMS), Remote Desktop, SSL VPN, iPhones a plus
- Experience with deployment of desktop images utilizing tools such as Ghost or Altiris preferred
- Strong customer service skills a must; able to professionally and effectively resolve requests in a high volume and fast paced environment
- Excellent troubleshooting and analytical skills required; self-starter and motivated

Pay: From £40.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Windows: 8 years (required)
- Desktop support: 6 years (required)
- Level 1 & Level 2 support: 6 years (required)

Work Location: In person


  • IT Support Engineer

    1 week ago


    London, United Kingdom In Technology Group Full time

    As an IT Support Engineer you will be responsible for providing L1 & L2 solutions for their clients, acting as the first point of contact for resolutions. Daily Responsibilities: Act as a first point of contact for client incidents Oversee the provision of support to multiple clients across various sectors. L1/L2 support Ensure that SLAs are being met in...

  • L2 Support Engineer

    6 days ago


    London, United Kingdom Searchability Full time

    L2 Support Engineer - Inside IR35 - 6 month contract - £130 - £140 Per day - Inside IR35 - Office in Southwark - on site requirement - 6 month contract with the possibility for an extension - Start date 13th March We provide top quality IT infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years...


  • London, United Kingdom Searchability Full time

    L2 IT Support Technician - Inside IR35 - 2 - 3 x per week on site - £120 - £130 Per day - Inside IR35 - 6 month contract (potential for an extension) - Office in London - Paddington - 2 -3 days in office per week We provide top quality IT infrastructure services globally, working towards becoming the best at what woe do. We were established over 20 years...


  • London, United Kingdom GCS Ltd Full time

    Overview of the role:Job SummaryThe Desktop Support Engineer L2 will be responsible for providing advanced technical support to end-users. This role involves troubleshooting hardware and software issues, configuring, and maintaining IT equipment, and ensuring a smooth operation of IT services. The L2 support engineer will handle more complex issues that are...


  • London, United Kingdom GCS Ltd Full time

    Overview of the role:Job SummaryThe Desktop Support Engineer L2 will be responsible for providing advanced technical support to end-users. This role involves troubleshooting hardware and software issues, configuring, and maintaining IT equipment, and ensuring a smooth operation of IT services. The L2 support engineer will handle more complex issues that are...


  • London, United Kingdom GCS Ltd Full time

    Overview of the role: Job Summary The Desktop Support Engineer L2 will be responsible for providing advanced technical support to end-users. This role involves troubleshooting hardware and software issues, configuring, and maintaining IT equipment, and ensuring a smooth operation of IT services. The L2 support engineer will handle more complex issues that...


  • London, United Kingdom GCS Ltd Full time

    Overview of the role: Job Summary The Desktop Support Engineer L2 will be responsible for providing advanced technical support to end-users. This role involves troubleshooting hardware and software issues, configuring, and maintaining IT equipment, and ensuring a smooth operation of IT services. The L2 support engineer will handle more complex issues that...

  • IT Support

    3 weeks ago


    London, United Kingdom Harrison Holgate Full time

    Project Management, IT, Change & Transformation London Reference: HH/RF-11374 IT Support IT – Technology – Insurance – IT Support – L1 – L2 A well established, leading Insurance Broker within the Marine space are seeking a driven IT support to join their growing team. You will be working as part of a growing team, tasked with owning supporting...


  • London, United Kingdom Palta Full time

    Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer),...


  • London, United Kingdom Harrison Holgate Full time

    Project Management, IT, Change & Transformation IT Support IT – Technology – Insurance – IT Support – L1 – L2 A well established, leading Insurance Broker within the Marine space are seeking a driven IT support to join their growing team. You will be working as part of a growing team, tasked with owning supporting a network of offices...


  • London, United Kingdom Akkodis Full time

    **Application Production Support Analyst - finance, banking, trading, bonds, investments banking, commodities, FX, Hedge Funds, SWIFT, £60,000 - £70,000 (depending on experience) + benefits, London (hybrid model).** **Interested in building your career with a prominent global financial organisation that has stood the test of time which dates back longer...


  • London, United Kingdom Matchtech Full time

    Our client, a prominent player in the technology sector, is seeking a Senior Infrastructure Engineer. This role is integral to supporting an extensive range of IT infrastructure services, including Server Infrastructure (both physical and virtual), VMware, backup solutions, and DHCP services.Job Requirements:Proven experience in operations support,...


  • London, United Kingdom Matchtech Full time

    Our client, a prominent player in the technology sector, is seeking a Senior Infrastructure Engineer. This role is integral to supporting an extensive range of IT infrastructure services, including Server Infrastructure (both physical and virtual), VMware, backup solutions, and DHCP services. Job Requirements: Proven experience in operations support,...

  • Operations Director

    5 days ago


    London, United Kingdom Mace Full time

      The opportunityBe a part of our cost consultancy business that spans our five global hubs, where you can oversee work for world leading organisations across the public and private sectors.   Operations Director – Cost - MEP Sector   At Mace we are looking for enthusiastic individuals who are passionate about cost and commercial management. We...


  • London, United Kingdom Cado Security Ltd Full time

    **Why Cado Security** We are building a software platform to re-invent how people respond to cyber-attacks. Come help us build it! We are an early stage fast-growing company with share options and a competitive salary. We can offer you a great mission, diverse work, and a super-friendly team. **Responsibilities** As our first Support hire at a fast...

  • Project Manager

    2 months ago


    London, United Kingdom Mace Full time

    KEY AREAS OF RESPONSIBILITY: To oversee and take accountability of all project related MEP services issues to include: ·         Tendering and procurement of the MEP packages ·         Management of all aspects of the MEP Subcontractors works from Tender stage through to project completion....


  • London, United Kingdom Paragon Alpha - Hedge Fund Talent Business Full time

    Job Description Trading Application Support (FIC) We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations,...


  • London, United Kingdom Paragon Alpha - Hedge Fund Talent Business Full time

    Trading Application Support (FIC) London, UK We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers....


  • London, United Kingdom Paragon Alpha - Hedge Fund Talent Business Full time

    Trading Application Support (FIC) London, UK We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers....


  • London, United Kingdom Kapsch TrafficCom Ltd. Full time

    We are looking for a   L2 Senior Application Engineer   to join our team! Your Responsibilities: Provides end-to-end Application/System support experience for the customer for proprietary applications, as well as COTS components. Systems administration/monitoring (+200 servers). As subject matter expert, performs in-depth troubleshooting...