Technical Support Lead

2 weeks ago


London, United Kingdom Cado Security Ltd Full time

**Why Cado Security**

We are building a software platform to re-invent how people respond to cyber-attacks. Come help us build it

We are an early stage fast-growing company with share options and a competitive salary.

We can offer you a great mission, diverse work, and a super-friendly team.

**Responsibilities**

As our first Support hire at a fast growing company, you will be responsible for shaping the company’s approach to customers and support, as we scale to support solid customer growth.

Provide Technical Support
- Provide timely technical support and answer questions from customers.
- Lead the charge in providing first-class Tier 1 (L1) and Tier 2 (L2) support.
- Collaborate with other internal teams, including sales engineers and customer success, to ensure that customers receive the best possible support.
- Reproduce customer environments and run tests to diagnose and troubleshoot software and hardware issues.
- Use your expertise in cloud environments to troubleshoot and configure.

Provide Management and Leadership
- Put in place improved customer support systems and processes.
- Interview and hire a team to report into you (small at first, but growing as we onboard more customers).

**Pay and Benefits**
- Private health care
- Pension
- Stock options for a fast growing company
- Training
- Working with an amazing team

**Location**
- The office is based out of London Waterloo and Bristol with flexible remote working.

**Right to work in the UK**
- At this point in our company, we are unable to sponsor visas, so you must have the right to work in the UK.

**Job Type**

Full-time

**Benefits**:

- Casual dress
- Company pension
- Employee stock purchase plan
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London



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