Customer Success Manager

4 weeks ago

Leicestershire, United Kingdom Amazon Full time

Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazons broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations Overview.

Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Customer Excellence Manager, Projects Overview

We are looking to hire a motivated, customer-obsessed, high-ownership and commercially aware Customer Excellence Manager. The successful candidate would be dedicated to Customer focused Transformational projects aimed to drive Shipper excellence processes, enhancing Shipper/Amazon Freight expansion whilst delivering a best in class service to our customers.

The Customer Excellence Manager will be the owner, responsible for defining and implementing customer excellence projects that meets our customers needs across our customer success team while meeting business performance goals. A successful candidate shall be a big thinker who is highly analytical and customer focused with a track record of delivering innovation. They must be able to Think Big and Dive Deep into the business, and be skilled at managing multiple priorities, and communicating effectively with employees of all levels.

The ideal candidate will have an extensive background in managing Operation and customer excellence projects and transformational management. They will be highly detail and task oriented and comfortable in a fast-paced, multi-tasked, high-energy environment. They will apply agile and design thinking principles to enable and continuously improve the end to end Customer success operating model that best fits the needs of our customers and the business. Is entrepreneurial, self-sufficient, has acute attention to detail and is able to operate in a fluid, deadline-driven environment

Key job responsibilities

Responsibilities Include, But Are Not Limited To:

  • Design and pilot special processes for Customers success Shippers and effectively drive change management and continuous improvement across this business unit, assessing the scalability factors of special processes for Full Truck /Less Than Truck Load workstreams
  • Proactively drive transformation across the Customer Success team and the wider business, promoting change and adoption to maximize the performance of teams and deliver on agreed Revenue Targets, KPIs and Client SLAs.
  • Partnering with business development, product and wider operations teams to ensure alignment on key objectives on efficient and on-time program implementation. Proven ability to influence stakeholders with different priorities and different functions including but not limited to technology, legal and finance
  • Implementing the required governance mechanism via KPI and metrics, along with ad hoc reporting and analytical deep-dives
  • Design and create specific mechanisms to measure Customer Experience
  • Identify, design and implement product and service enhancements in order to continuously improve the customer offering. Drive and own change management related to these launches as well as freight network expansion.
  • Review of business processes, systems, team skills and partner with relevant stakeholders to identify, develop and deliver best practice initiatives
  • Apply agile methods and program management skills together in the design, development and delivering Customer transformation programs

About the team

Amazon Freight Europe is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazons broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR

BASIC QUALIFICATIONS

  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience in program or project management
  • Experience working cross functionally with tech and non-tech teams
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Experience in supply chain
  • Experience defining program requirements and using data and metrics to determine improvements
  • Bachelor's degree

PREFERRED QUALIFICATIONS

  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience leading process improvements
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.


ADZN1_UKTJ

  • Customer Management Manager

    2 weeks ago

    Hinckley, Leicestershire, United Kingdom DP World Full time

    DP World is seeking a Customer Onboarding Manager (Account Management) for a new service, created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. This role will...

  • Customer Service Manager

    18 hours ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position.THE ROLE & YOUR RESPONSIBILITIES: Managing...

  • Customer Success Leader

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    Job Description About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...

  • Customer Success Leader

    4 days ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    Job Description About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...

  • Customer Success Leader

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...

  • Customer Success Leader

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...

  • Customer Onboarding Manager

    4 weeks ago

    Hinckley, Leicestershire, United Kingdom Syncreon Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. DP World is seeking a Customer Onboarding Manager (Account Management) for a new service, created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable...

  • Customer Service Advisor

    19 hours ago

    Leicestershire, United Kingdom Language Recruitment Services Ltd Full time

    Salary: Competitive salary + bonus and benefits generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy Location: Leicestershire - Hybrid 3 days a week in office after completion of training Type: Permanent, full time Job Ref: SV109511 Language Recruitment Services (LRS) is currently recruiting an experienced...

  • Customer Service Advisor

    1 month ago

    Leicestershire, United Kingdom First Call Contract Services Ltd Full time

    We are currently looking to employ an experienced Customer Service person to join our clients Transport Department in Syston, Leicester. This role will require the successful applicant to be flexible in their approach as this will be a varied role. Good attention to detail, administrative skills and excellent organisational are essential, as are excellent...

  • Customer Fulfillment Manager

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom GE Aviation Full time

    Job Description Summary As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site operations,...

  • Senior Customer Relationship Management Lead

    2 days ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    Sales Development Team Leader Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...

  • Customer Marketing Executive

    3 days ago

    Loughborough, Leicestershire, United Kingdom The Access Group Full time

    ```html Customer Marketing Executive (Advocacy and Communications) Loughborough – Hybrid We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's...

  • Customer Retention and Account Growth Team Manager

    2 days ago

    North West Leicestershire, Leicestershire, United Kingdom Biffa Waste Full time

    A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into...

  • Customer Care Manager

    1 week ago

    North West Leicestershire, United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50kTemp to perm South Manchester Hybrid08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre completion...

  • Graduate Logistic Customer Operations

    3 weeks ago

    Coalville, Leicestershire, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full time

    Degree Discipline & Classification Degree in business, logistics, analytical or economics related fields UCAS Points N/A Job Ref TGR3072 About Our Client Our client is one of the most successful logistics companies in the United Kingdom today, providing supply chains solutions to a wide portfolio of customers. The Company has a turnover of c. £500m,...

  • Truck Rental Sales Manager

    4 weeks ago

    Leicestershire, United Kingdom Alltruck plc Full time

    Truck Rental Sales Manager The Challenge: Reporting to the Senior Rental Sales Manager, the Rental Sales Manager will initiate and build strong trading partnerships with customer organisations which fit the Alltruck ‘ideal customer profile’ to maximise the benefit to both parties. Also responsible for ensuring that customers are properly...

  • Customer Service Support Team Manager

    5 days ago

    Coalville, Leicestershire, United Kingdom Amazon Full time

    Job ID: 2640544 | Amazon UK Services Ltd. At Amazon we believe that every day is still day one. That's the energy and passion behind Amazon. Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport...

  • Contact Centre Manager

    17 hours ago

    Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY:Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for...

  • Assistant Technical Account Manager

    2 days ago

    Leicestershire, United Kingdom Blue Spark Organisation Ltd Full time

    Supplying prestigious major retailers, food service and OOH customers with delicious and on trend products, they are now looking for an Assistant Technical Account Manager to help them continue to deliver successful products into the market place. In this Technical role you’ll report to the Technical Account Manager and be responsible for managing the...

  • MINI Brand Manager

    7 days ago

    Leicestershire, United Kingdom Sytner Full time

    About the role We are looking to recruit an ambitious and successful individual to become the next MINI Brand Manager at MINI Leicester. As a Sytner Brand Manager, you will be responsible for overseeing the management and development of the entire MINI sales operation. You will lead from the front and inspire a fantastic team of colleagues, including...