First Line Support Analyst

4 weeks ago

Coalville, United Kingdom Ibstock PLC Full time

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a ServiceDesk Analyst to come and join our team at our Ibstock - Head Office, LE67 6HS

Job Purpose:

  • The ServiceDesk analyst is the "face" of the tech team, they are the first point of contact that all of our customers interact with and our best opportunity to give them a great impression
  • This role focuses on making sure our customers have the best experience of using tech within Ibstock and feel empowered to get the most from the systems we provide
  • Working to solve our customers questions first time in a friendly way and offering training and guidance to avoid a recurrence
  • The role gives great opportunity to find ways for the Tech team to continually improve our systems and ways of working to help serve our customers in the best way

Key Accountabilities:

  • Responding to and resolving IT incidents and service requests in a timely and professional manner, while ensuring that all incidents are logged and prioritized according to agreed SLAs.

  • Providing excellent customer service to our customers, including communicating with customers to understand their issues, providing regular updates on progress, and ensuring that all issues are resolved to the customer's satisfaction

  • Maintaining accurate records of all IT incidents and service requests, including documenting all actions taken and ensuring that the ticket system is kept up to date

  • Contributing to the development and maintenance of the ServiceDesk knowledge base, including creating and updating knowledge articles, procedures, and documentation to help other team members resolve IT incidents and service requests.

  • Participating in ServiceDesk projects and initiatives, including identifying areas for process improvement and contributing to the development and implementation of new processes and procedures.

Knowledge, Skills and Experience:

Essential:

  • Great interpersonal and communication skills - both verbal and written
  • Efficient and accurate data entry, with exceptional attention to detail
  • Strong knowledge of enterprise IT systems
  • Self-motivation and ability to work at pace and to prioritise a varied workload
  • Confidence to highlight and raise both problems and solutions for exploration
  • Sense of urgency and pride in ownership, coupled with a ?can do' attitude
  • Passionate, flexible and committed approach to process dependent task (completer finisher)
  • Experience of working to build strong internal relationships and understanding of customer / stakeholder needs
  • Ability to plan, hold and follow up on meetings

Desirable:

  • ITIL
  • Customer service experience

Think you can make a difference? WE ARE your future.

More details:

  • Full time, permanent role - with hybrid working options
  • Competitive salary
  • 10% matched pension, administered by Legal and General
  • 3x life insurance
  • Share Save scheme eligibility
  • Full access to Employee Assistance programme for self and family members
  • Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc?
  • Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.


ADZN1_UKTJ

  • First Line Support Analyst

    4 weeks ago

    Coalville, United Kingdom Ibstock PLC Full time

    WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we...

  • Second Line Application Support Engineer

    4 weeks ago

    Coalville, United Kingdom Big Red Recruitment Midlands Ltd Full time

    ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to...

  • Second Line Application Support Engineer

    1 month ago

    Coalville, United Kingdom Big Red Recruitment Midlands Ltd Full time

    ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to...

  • Second Line Application Support Engineer

    2 weeks ago

    Coalville, Leicestershire, United Kingdom Big Red Recruitment Midlands Ltd Full time

    ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to...

  • Second Line Application Support Engineer

    3 weeks ago

    Coalville, United Kingdom Big Red Recruitment Midlands Ltd Full time

    ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to...

  • IT Service Centre Analyst

    2 weeks ago

    Coalville, United Kingdom Henderson Scott Full time

    IT Service Centre AnalystCoalville ( 5 days onsite)£30-34,000 My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops,...

  • IT Service Centre Analyst

    2 weeks ago

    Coalville, United Kingdom Henderson Scott Limited Full time

    IT Service Centre Analyst Coalville ( 5 days onsite) £30-34,000 My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops,...

  • IT Service Centre Analyst

    1 week ago

    Coalville, United Kingdom Henderson Scott Full time

    IT Service Centre Analyst Coalville ( 5 days onsite) £30-34,000 My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops,...

  • IT Service Centre Analyst

    1 week ago

    Coalville, United Kingdom Henderson Scott Full time

    IT Service Centre Analyst Coalville ( 5 days onsite) £30-34,000 My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops,...

  • IT Service Centre Analyst

    1 week ago

    Coalville, United Kingdom Henderson Scott Full time

    IT Service Centre AnalystPlease make sure you read the following details carefully before making any applications. Coalville ( 5 days onsite) £30-34,000My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused...

  • IT Service Centre Analyst

    1 week ago

    Coalville, UK, Leicestershire, United Kingdom Henderson Scott Full time

    IT Service Centre Analyst Coalville ( 5 days onsite) £30-34,000 My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops,...

  • Service Desk Analyst

    4 weeks ago

    Coalville, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    **Salary: 20k-25k** **Location: Coalville (Leicester)** **Position: 1st Line Support Engineer** Our client are an IT Reseller based in Coalville, Leicestershire, LE67. Specialising in Product Supply, Virtualisation, Engineering Installation and Helpdesk Support Services. We are currently looking for a permanent member of staff to expand our helpdeskand...

  • Learning Support Assistant

    3 weeks ago

    Coalville, United Kingdom All Saints CE Primary School Full time

    We are looking for a dedicated Learning Support Assistant who has a genuine desire to make a difference to our children. (Grade 5 Permanent Term Time (39 Weeks) Pro Rata Approx £11,404 to £11,894 per annum) Thank you for your interest in working at All Saints Church of England Primary School. As the headteacher of All Saints, I have the absolute pleasure...

  • In Work Support Coach

    3 weeks ago

    Coalville, United Kingdom Acorn Training Ltd Full time

    **Job type** **Key Responsibilities** - Provide intensive information, advice and guidance for customers during their first 4-8 weeks of gaining employment - Offer ongoing support for customers throughout their first 6 months of employment through advice, guidance and providing of developmental opportunities - Liaise with internal and external stakeholders...

  • Production Sample Maker

    3 weeks ago

    Coalville, United Kingdom Graphic Packaging International Full time

    **JOB PURPOSE** To set up, operate and maintain a tray lining machine to ensure the safe and efficient production of high quality trays in accordance with the requirements of our customers and with full compliance to PS9000 and BRC/IoP at all times. This role also requires preparation of the samples ready for lining including blank samples, colour mock-ups...

  • IT Service Analyst

    2 weeks ago

    Coalville, United Kingdom Sanderson Full time

    Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. Key responsibilities include: Working to meet IT Service Desk Service Level Agreements and individual KPI'sHandling Incidents and Service Requests raised to the IT Service Desk via telephone, email...

  • IT Service Centre Analyst

    1 week ago

    Coalville, United Kingdom DiverseJobsMatter Full time

    JOB DESCRIPTIONABOUT THE ROLEYou’ll have the exciting opportunity to be involved in the redevelopment of our office and vehicle conditioning centre in Coalville. You’ll act as a liaison with our Technology and Workplace departments to drive through and deliver the reopening of our Coalville office and vehicle conditioning centre in accordance with agreed...

  • IT Service Analyst/Service Delivery Analyst

    6 days ago

    Coalville, Leicestershire, United Kingdom Motability Operations Full time

    You'll have the exciting opportunity to be involved in the redevelopment of our office and vehicle conditioning centre in Coalville. You'll act as a liaison with our Technology and Workplace departments to drive through and deliver the reopening of our Coalville office and vehicle conditioning centre in accordance with agreed timelines. Once the...

  • Customer Support Administrator

    4 weeks ago

    Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...

  • Customer Support Administrator

    3 weeks ago

    Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...