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IT Service Centre Analyst

3 months ago

Coalville, United Kingdom DiverseJobsMatter Full time

JOB DESCRIPTION


ABOUT THE ROLE


You’ll have the exciting opportunity to be involved in the redevelopment of our office and vehicle conditioning centre in Coalville. You’ll act as a liaison with our Technology and Workplace departments to drive through and deliver the reopening of our Coalville office and vehicle conditioning centre in accordance with agreed timelines.


Once the redevelopment work has been completed, you will be represent the IT Service Centre onsite to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with the IT Service Centre.


ABOUT YOU


You will have gained the following skills/experience:


  • Shares the vision of being friendly, flexible and facilitating when working with customers and colleagues to reach a resolution
  • Can use effective questioning to gain understanding and to establish needs and facts
  • Can ensure all communication is conducted in a friendly and professional manner
  • Demonstrates an enthusiastic “can do” and professional attitude
  • Works well in a team and on their own
  • Able to balance the needs of the customer with the needs of the Business
  • Takes ownership and consistently strives for improvement
  • Demonstrates a track record of owning & managing initiatives / projects to completion
  • Able to pro-actively investigate cases, taking ownership and maintaining focus to successful resolution


Minimum Criteria


  • Experience working in a Customer Service or Service Centre environment.
  • Strong customer service skills
  • Strong problem solving skills
  • Strong development and learning skills


Experience of the following systems/technologies:


  • Supporting Microsoft Windows 10/11 in an enterprise environment
  • Administrating Microsoft Active Directory
  • Administrating Intune endpoint management
  • Administrating Microsoft Exchange
  • Supporting Microsoft 365 Applications
  • Supporting remote connectivity/VPN
  • Supporting LAN/WAN technologies
  • Supporting Laptops/Desktops and Printers/Multi-Function Devices
  • Supporting iOS Apple devices