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Operations Manager

4 months ago


Chesterfield, United Kingdom Optimise By Recruitment Full time

An exciting opportunity, with one of our long-term partners within financial services, is now live and they are looking for a forward-thinking, dynamic and passionate Operations Manager. Join their ever-growing journey, on a 12-month Fixed-Term Contract. You'll play a crucial role in ensuring our service operations run smoothly, maintaining high-quality standards and meeting targets.


All candidates should make sure to read the following job description and information carefully before applying.

Main tasks & responsibilities:

  • Proactively monitor performance using KPIs to ensure top-notch experience and operational effectiveness.
  • Provide hands-on oversight of daily team activities, ensuring service continuity.
  • Handle escalations and craft plans to prevent recurring issues.
  • Deliver regular service performance updates.
  • Develop and implement improvements to enhance services.
  • Collaborate with Risk & Compliance and Operational Excellence for process enhancement.
  • Cultivate a coaching and performance-driven culture.
  • Set goals and quality standards, motivating the team to excel.
  • Manage attendance, ensuring operational efficiency.
  • Initiating continuous improvement initiatives to enhance efficiency and service.
  • Fostering an empowered and motivated team.

Essential knowledge, skills & experience:

  • This role is massive leadership and engagement role, therefore, our client is looking for an individual who has a passion for people and development.
  • Proven experience in operations, with a knack for identifying and driving continuous improvement.
  • Working within a regulated industry/environment, preferably financial services or pensions.
  • Strong leadership skills and the ability to build relationships at all levels.
  • Analytical skills with the ability to work under pressure.
  • Positive and professional attitude with an ability to meet deadlines.
  • Knowledge of scheme rules, HMRC regulations, and pensions legislation.

Diversity, Equity & Inclusion

They are also committed to an inclusive culture that promotes fair treatment and access to development opportunities for every colleague.