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Operations Manager
4 months ago
An exciting opportunity, with one of our long-term partners within financial services, is now live and they are looking for a forward-thinking, dynamic and passionate Operations Manager. Join their ever-growing journey, on a 12-month Fixed-Term Contract. You'll play a crucial role in ensuring our service operations run smoothly, maintaining high-quality standards and meeting targets.
All candidates should make sure to read the following job description and information carefully before applying.
Main tasks & responsibilities:
- Proactively monitor performance using KPIs to ensure top-notch experience and operational effectiveness.
- Provide hands-on oversight of daily team activities, ensuring service continuity.
- Handle escalations and craft plans to prevent recurring issues.
- Deliver regular service performance updates.
- Develop and implement improvements to enhance services.
- Collaborate with Risk & Compliance and Operational Excellence for process enhancement.
- Cultivate a coaching and performance-driven culture.
- Set goals and quality standards, motivating the team to excel.
- Manage attendance, ensuring operational efficiency.
- Initiating continuous improvement initiatives to enhance efficiency and service.
- Fostering an empowered and motivated team.
Essential knowledge, skills & experience:
- This role is massive leadership and engagement role, therefore, our client is looking for an individual who has a passion for people and development.
- Proven experience in operations, with a knack for identifying and driving continuous improvement.
- Working within a regulated industry/environment, preferably financial services or pensions.
- Strong leadership skills and the ability to build relationships at all levels.
- Analytical skills with the ability to work under pressure.
- Positive and professional attitude with an ability to meet deadlines.
- Knowledge of scheme rules, HMRC regulations, and pensions legislation.
Diversity, Equity & Inclusion
They are also committed to an inclusive culture that promotes fair treatment and access to development opportunities for every colleague.