Guest Experience Executive

2 weeks ago


West London, United Kingdom Browns Hotel Full time

Why join us at Rocco Forte Hotels?


Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.

Guest Experience Executive

Are you passionate about giving a warm welcome and stand-out service? Keen to develop your career in the world-leading luxury hotel? Then we'd love to invite you to join our Front Office team at Rocco Forte Hotels as a Guest Experience Executive.

You will be welcoming our guests to the hotel offering exceptional customer service, giving directions, operating the cloakroom in the winter months and working closely with the Guest Exeperience Manager to create memorable stay for our guests.

You will be an excellent and confident communicator and have the ability to interact with guests to ensure a fantastic experience. You will have just what it takes to impress our guests with your customer service skills, sparkling personality and good levels of spoken and written English.

In turn, you be given the support to develop your skills and career with us. Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.

Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1837. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.


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