Front Office Manager

2 weeks ago

Croydon Surrey, United Kingdom Leonardo Hotel London Croydon Full time

Be Yourself Be an Inspiration to Your Team Be Leonardo


Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

As a Front Office Manager, youll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role Youll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests expectations.

Some of the perks you could enjoy include:

  • Head of Department bonus scheme: based on our financial and your personal performances
  • Enhanced pension plan
  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression

If youre our ideal Front Office Manager, you will:

  • Be yourself
  • Create a fun and engaged department to deliver on KPIs and support your team to achieve these
  • Have a passion for hospitality and be a role model for your hotel
  • Bring your positive energy to work with you every day
  • Complete Duty Manager shifts as required take the chance to get involved in other areas of the hotel

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community and its our role to keep you at the top of your game as a Head of Department (HOD) Our HODs hold key team leadership roles, so we support your management skills with our People Programme and Passion 4 People Leonardo Culture workshops.

To develop vital business and people skills we offer an 8-month Fast Forward Programme, or if the time is right our longer-term Accelerate Programme will prepare you for your first DGM or Operations Manager role Accelerate develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us


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