Front Office Manager

2 days ago

Croydon, Greater London, United Kingdom Leonardo Hotel London Croydon Full time
About the Role

We are seeking a highly motivated and experienced Front Office Manager to lead our team at Leonardo Hotel London Croydon. As a key member of our management team, you will be responsible for ensuring the smooth operation of our front office department and delivering exceptional guest experiences.

Key Responsibilities
  • Lead and motivate a high-performing team to achieve excellent guest satisfaction and operational efficiency
  • Develop and implement strategies to drive revenue growth and improve customer engagement
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise
  • Monitor and analyze key performance indicators to inform business decisions and drive continuous improvement
  • Provide coaching and training to team members to enhance their skills and knowledge
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and career progression
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration
  • The opportunity to work with a leading hotel brand and contribute to the success of our business
Requirements
  • Proven experience in a front office management role, preferably in a hotel or hospitality environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Knowledge of hospitality industry trends and best practices

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