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Front Office Manager

2 months ago

Croydon Surrey, United Kingdom Leonardo Hotel London Croydon Full time
About the Role

We are seeking a highly motivated and experienced Front Office Manager to join our team at Leonardo Hotel London Croydon. As a Front Office Manager, you will be responsible for leading a team of professionals to deliver exceptional guest service and exceed guest expectations.

Key Responsibilities
  • Lead a team of Front Office staff to ensure seamless guest check-in and check-out processes
  • Manage the Front Office operations, including room assignments, key control, and guest communication
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experience
  • Monitor and analyze Front Office performance metrics to identify areas for improvement
Requirements
  • Proven experience in a Front Office management role in a hotel or hospitality environment
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of hotel operations and revenue management principles
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance