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Front Office Manager

2 months ago

Croydon, United Kingdom Leonardo Hotel London Croydon Full time

About the Role:

As a Front Office Manager at Leonardo Hotel London Croydon, you will be responsible for leading your department to deliver exceptional guest service and exceed guest expectations. You will be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

Key Responsibilities:

  • Lead your department to deliver exceptional guest service and exceed guest expectations
  • Be a role model for your hotel, demonstrating a passion for hospitality and a commitment to delivering exceptional service
  • Complete Duty Manager shifts as required, taking the opportunity to get involved in other areas of the hotel
  • Develop and implement strategies to drive department success and improve guest satisfaction
  • Collaborate with the management team to achieve business objectives and improve hotel performance

What We Offer:

  • A competitive salary and benefits package
  • Ongoing job-related training programs with clear paths for progression
  • Access to the Company Pension Scheme, Life Assurance, and Wellbeing Support
  • A fun and engaging work environment with opportunities to develop your skills and career

About Us:

Leonardo Hotel London Croydon is a leading hotel group with over 270 hotels across the United Kingdom and Europe. We are committed to delivering exceptional guest service and exceeding guest expectations. If you are a motivated and experienced Front Office Manager looking for a new challenge, we would love to hear from you.