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Customer Service Assistant

4 months ago

Stevenage, United Kingdom GRIDSERVE Full time

GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.



Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.


Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.


Get in touch


ROLE OVERVIEW

Join us at GRIDSERVE as a Guru (Customer Service Assistant) at our brand-new Stevenage Electric Forecourt, our fourth exciting location We're looking for dynamic, personable, and energetic individuals to join our Forecourt Operations team and play a key role in delivering exceptional customer experiences at GRIDSERVE®’s Electric Forecourt®.


If you want to see what our forecourts are all about, you're welcome to check out our existing locations including Braintree, Norwich and Gatwick Airport.


This role offers a blend of customer service and retail, with working hours that include early mornings, late evenings, and weekends to align with our operational needs. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.


MAIN RESPONSIBILITIES

  • Ensuring brand standards and customer service levels are achieved and are of the highest standards.
  • Drive lead generation into GRIDSERVE Car Leasing through customer engagement and knowledge of the products
  • Attend regular team briefings to stay aligned with all current promotions and products.
  • Deliver an awesome customer experience of showcasing electric vehicles at the UK’s First Electric Forecourt®
  • Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of electric vehicles and provides a space where customers can learn and reflect on the benefits of electric vehicles.
  • Maximise facility utilisation and drive GRIDSERVE® brand advocacy.
  • Use in-store technology on new vehicle leasing processes. Make this process seamless, fast, and enjoyable for customers.
  • Adhere to all licensing laws.
  • Work collaboratively to ensure all audits are passed.
  • Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001).


PERSON SPECIFICATION

Required experience

  • You must have a minimum of 1 years’ customer service experience within a retail, leisure or hospitality environment.
  • You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards.
  • Have the ability to engage with a range of stakeholders both internal and external.
  • A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must.
  • Self-driven, focused, results and quality oriented, with an ability to plan and prioritise.
  • Team player, innovative with sound judgement and solutions driven.
  • Able to approach work with positive energy and integrity.
  • The ability to foster self-motivation to achieve impeccable service levels.
  • Cordial and professional with excellent customer facing skills.
  • Effective communication both verbally and in written form.
  • Confident in presenting & public speaking. Full training to be given around any topics you may cover.
  • Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
  • Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.



Required qualifications and certifications

Driving License - minimum of 1 year


Equal Opportunity statement:

GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.


Company culture & values

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.


We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:


Be awesome We aim to delight: ‘great’ is our minimum bar

Positively charged We are positive people who approach life and every task full of healthy energy

Synergy seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts

Legacy creators We strive to deliver positive change through strong ethics and sustainable choices

Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence

Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts

Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions.


Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.


Company benefits:

Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.

Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access

Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme

Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities

Join us in delivering a better and more sustainable future #GRIDSERVE #TechForGood #SustainableEnergy