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Customer Care Coordinator

1 month ago

Lancaster, United Kingdom Persimmon Homes Full time
From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

Increase your chances of an interview by reading the following overview of this role before making an application.
We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.
We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.
What is the role?
Persimmon Homes Lancashire has a vacancy for a full time Customer Service Coordinator based in our Head Office in Lancaster. This role reports to the Customer Care Manager.
The role will include:
Providing an effective support function to our homeowners
Responding to incoming communications from homeowners in accordance with company guidelines
Accurately recording telephone calls and emails
Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
Liaising with other departments when specialist queries or advice is required
General administration duties
What we need from you?
Excellent communication skills and attention to detail when capturing and logging customer information
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Knowledge of COINS is an advantage but not essential as training will be provided
What’s in it for you?
Salary and benefits package
Competitive Salary (DOE)
Pension
Life Assurance
Bonus
When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.
Persimmon are Proud Sponsors of Team GB
No Agencies please – Persimmon will not accept speculative CVs as a means of introduction
Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com