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Customer Care Coordinator

3 months ago

Lancaster, United Kingdom Adecco Full time

Customer Service Coordinator - Lancaster

We are currently recruiting for for a full time Customer Service Coordinator based in our client's Head Office in Lancaster. This role reports to the Customer Care Manager.

Full time/Permanent

Salary 24K OTE 27K per annum

Mon-Fri (Days)

Lancaster based/Free car parking

The role will include:

  • Providing an effective support function to their clients.
  • Responding to incoming communications from clients in accordance with company guidelines
  • Accurately recording telephone calls and emails
  • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
  • Liaising with other departments when specialist queries or advice is required
  • General administration duties

What we need from you?

  • Excellent communication skills and attention to detail when capturing and logging customer information
  • The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook
  • Knowledge of COINS is an advantage but not essential as training will be provided

What's in it for you?

Salary and benefits package

  • Competitive Salary (DOE)
  • Pension
  • Life Assurance
  • Bonus

Please apply now for immediate consideration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.