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Customer Service Coordinator

2 months ago

Lancaster, United Kingdom Adecco Full time

Customer Service Coordinator


We are currently recruiting for for a full time Customer Service Coordinator to work in our client's Head Office, based in Lancaster. This role reports to the Customer Services Manager.


Full time/Permanent

Salary £24K OTE £27K per annum

Mon-Fri (Days)

Lancaster based/Free car parking


The ideal candidate will have:

Coordination experience/currently working within a target driven environment or familiar with customer measures and success.


The role will include:

  • Providing an effective support function to their clients.
  • Responding to incoming communications from clients in accordance with company guidelines
  • Accurately recording telephone calls and emails
  • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
  • Liaising with other departments when specialist queries or advice is required
  • General administration duties


What we need from you?


  • Excellent communication skills and attention to detail when capturing and logging customer information
  • The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook
  • Knowledge of COINS is an advantage but not essential as training will be provided


What’s in it for you?

Salary and benefits package

  • Competitive Salary (DOE)
  • Pension
  • Life Assurance
  • Bonus


Please apply now for immediate consideration