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BMC Remedy Consultant

4 months ago

Cardiff, United Kingdom Stable Full time

The Role: BMC Remedy Consultant


While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Salary: circa £70K with Car allowance , Bonus and extensive Blue Chip Benefits

Location: Remote (with ability to travel to client site)

The Opportunity:

Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancy

The Role:

  • Configuring all Remedy Service Level Management scenarios
  • Developing Service Catalogue improvements within a Digital Workplace
  • Configuring Remedy workflows to support process improvements.
  • Remedy development and administration
  • Remedy API integration
  • Configuring SLAs within Remedy

The Person:

• Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows

• Experience in translating high level process requirements into detailed process implementations within Remedy

• Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments

• Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes

• Strong requirements gathering and presentation skills

• Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management

MUST be SC cleared or be eligible for clearance