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BMC Remedy Implementation Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Stable Full time £70,000

Job Opportunity at Stable

The Role: BMC Remedy Consultant

Overview

Stable is seeking a highly skilled BMC Remedy Consultant to join our team. As a key member of our IT service management team, you will be responsible for implementing and configuring Remedy Service Level Management scenarios, developing Service Catalogue improvements within a Digital Workplace, and configuring Remedy workflows to support process improvements.

Key Responsibilities

  • Configure Remedy Service Level Management scenarios to meet business requirements
  • Develop and implement Service Catalogue improvements within a Digital Workplace
  • Configure Remedy workflows to support process improvements
  • Remedy development and administration
  • Remedy API integration
  • Configure SLAs within Remedy

Requirements

  • Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment, and Knowledge workflows
  • Experience in translating high-level process requirements into detailed process implementations within Remedy
  • Experience in implementation, installation, configuration, and maintenance of Development, Test, and Production environments
  • Ability to apply product fixes, hot fixes, patches, and configuration changes to support business processes
  • Strong requirements gathering and presentation skills
  • Demonstrated and thorough understanding of ITIL good practices for Service Asset and Configuration Management
  • MUST be SC cleared or be eligible for clearance

What We Offer

As a BMC Remedy Consultant at Stable, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the growth and success of our company.