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BMC Remedy Implementation Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Stable Full time

Job Opportunity: BMC Remedy Consultant

About the Role:

We are seeking a highly skilled BMC Remedy Consultant to join our team at Stable. As a BMC Remedy Consultant, you will be responsible for configuring and implementing Remedy Service Level Management scenarios, developing Service Catalogue improvements within a Digital Workplace, and configuring Remedy workflows to support process improvements.

Key Responsibilities:

  • Configure Remedy Service Level Management scenarios to meet business requirements
  • Develop and implement Service Catalogue improvements within a Digital Workplace
  • Configure Remedy workflows to support process improvements and optimize business processes
  • Implement and administer Remedy development and administration
  • Integrate Remedy API with other systems and applications
  • Configure SLAs within Remedy to ensure service level agreements are met

Requirements:

  • Experience in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment, and Knowledge workflows
  • Ability to translate high-level process requirements into detailed process implementations within Remedy
  • Experience in implementation, installation, configuration, and maintenance of Development, Test, and Production environments
  • Ability to apply product fixes, hot fixes, patches, and configuration changes to support business processes
  • Strong requirements gathering and presentation skills
  • Demonstrated understanding of ITIL good practices for Service Asset and Configuration Management

Security Clearance: Must be SC cleared or eligible for clearance