Client Liaison

1 month ago

London, United Kingdom REMEDY Full time

Position: Client Liaison


Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

Company: Remedy Health and Performance

Location: London, Hybrid Working

Job Type: Full-time

Hours: 37.5 hrs/ Week. Monday- Friday, with occasional weekend cover as required.

Salary: £30,000

Reporting to: Clinic Manager

About Remedy Health and Performance:

Remedy is the leading private health and performance service for professionals who want the very best. We specialise in helping high achievers in entertainment, sport, and business perform at their best through a personalised approach to healthcare. Whether on the road, on-site, or at home, our team of experts works around patients goal and schedules.

Role Overview:

The Client Liaison will serve as the primary point of contact between Remedy and its clients, ensuring exceptional service delivery and fostering strong client relationships. This role involves coordinating client interactions, managing client onboarding and onward bookings, addressing enquiries and concerns, and collaborating with internal teams to meet client needs effectively.

Key Responsibilities:

Client Relationship Management:

  • Act as the primary contact for clients, ensuring prompt and professional communication.
  • Build and maintain strong, trust-based relationships with clients.
  • Understand clients' needs and work to exceed their expectations.

Client On-boarding:

  • Develop and implement on-boarding processes for new clients.
  • Ensure a smooth transition for clients into Remedy’s services.
  • Liaise with referrers, including GP's, consultants and medical secretaries, to gather relevant information, including post op notes, clinic letter and scan reports.

Issue Resolution and Support:

  • Address client enquiries, concerns, and issues promptly and effectively.
  • Coordinate with internal teams to provide solutions and ensure client satisfaction.

Data Management:

  • Maintain accurate and up-to-date client records.
  • Monitor client satisfaction through follow-up interactions and feedback collection.

Communication and Coordination:

  • Facilitate communication between clients and internal teams.
  • Coordinate booking of client appointments.
  • Assist in coordination of onward referrals.

Requirements:

  • Proven experience in a client-facing role, preferably in the health and wellness industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organisational skills and attention to detail.
  • Ability to manage multiple clients and projects simultaneously.
  • Flexibility to work in a fast-paced and dynamic environment.

Preferred Skills:

  • Knowledge of health and wellness industry trends.
  • Experience with data analysis and reporting.
  • Familiarity with digital health technologies and tools.
  • Experience implementing new work flows and processes

Work Environment:

  • Hybrid- Primarily clinic based with occasional travel, to meet clients or to attend events.
  • Collaborative and supportive team environment.
  • Flexibility in work hours is required in order to accommodate client needs.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and interest in the position, to ella@theremedy.com.

Remedy Health and Performance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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