Retail Duty Manager

1 week ago

Ascot, United Kingdom LaplandUK Full time

About Lapland

‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.



Ensure you read the information regarding this opportunity thoroughly before making an application.

Role Overview

The Retail Duty Manager (RDM) is a very important role at LaplandUK. Based at our Ascot event site, the RDM will be responsible for providing great guest experience through managing Elves’ training and engagement, and all day to day retail activities of the experience. The RDM will also ensure that the retail stores are fully staffed and stocked and that the teams are fully briefed and trained in their roles. The RDM will ensure that sales targets are achieved, retail staffing and consumable costs are within budget and that all retail transactions are accurately executed.


Key Dates

Lapland is held in Ascot (SL5 8BD) and runs from November 10th - December 24th 2024. This is a temporary contract.


Responsibilities

Planning

  • Be fully aware of current retail strategies including product, visual merchandising and sales forecasts prior to site launch.
  • Ensure that set-up of all tills is optimised, accurate and complete prior to Retail Elf training.
  • Ensure that all team members are fully briefed in till operations and proper procedures for serving Guests in line with the Lapland sequence of service.


Operational

  • Complete set-up and closing duties; maintain cleanliness, stock, and visual standards.
  • Ensure all front of house areas are clean and well presented at all times.
  • Report changes in music, lighting, and temperature; refer till issues to IT; report maintenance issues. Report all maintenance issues the Site Team.
  • Liaise with all departments on daily operations and quality control.


Guest Experience

  • Address customer enquiries in a timely, empathetic and personable manner.
  • Exceed guest expectations with warm service, following Lapland procedures.
  • Train teams to link-sell products and services for an enhanced customer experience.


HR

  • Conduct ongoing training and coaching to maintain service quality.
  • Improve and maintain morale of Retail Assistants and Managers.
  • Manage disciplinary issues and staff grievances per legal and company standards.
  • Promote a culture of teamwork, ownership, and excellence.
  • Ensure informative team briefings are held at each change of shift.
  • Lead by example and act as a role model to all team members.


Loss Prevention

  • Ensure any stock movements are properly recorded and stock wastage is minimised and properly accounted for alongside the Warehouse Manager.
  • Ensure company processes are followed for handling Jingles.
  • Ensure the Retail team follows loss prevention advice and report any issues to the Retail Operations Manager.


Compliance

  • Ensure company policies, procedures and brand standards are understood and adhered to.
  • Attend any training as required by the company.
  • Take responsibility for executing and adhering to the company statutory policies and brand standards.


Essential qualification/experience:

  • Previous experience in a retail management role.
  • Lead by example as a strong operational, hands on, role model.
  • Bright and articulate, with the ability to influence and engage other members of the team.
  • Diligent and tenacious with enthusiasm to succeed and to help others to do so.
  • Excellent verbal and written communication skills.

  • Retail Duty Manager

    2 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    About Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Retail Duty Manager (RDM) is a very important role at LaplandUK....

  • Retail Duty Manager

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    About Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Retail Duty Manager (RDM) is a very important role at LaplandUK....

  • Retail Duty Manager

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    About Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Retail Duty Manager (RDM) is a very important role at LaplandUK....

  • Retail Duty Manager

    2 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    About Lapland ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. Role Overview The Retail Duty Manager (RDM) is a very important role at...

  • Retail Duty Manager

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    About Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Retail Duty Manager (RDM) is a very important role at LaplandUK....

  • Duty Manager

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive experiences, bringing the mythical Elven world of Father Christmas to life. As a key member of our team, you will play a vital role in delivering exceptional guest experiences.Job OverviewThe Retail Duty Manager is a critical position at LaplandUK, responsible for overseeing the day-to-day retail...

  • Duty Manager

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading provider of immersive experiences, bringing the mythical Elven world of Father Christmas to life. As a key member of our team, you will play a vital role in delivering exceptional guest experiences.Job OverviewThe Retail Duty Manager is a critical position at LaplandUK, responsible for overseeing the day-to-day retail...

  • Retail Duty Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time

    5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. The Retail Duty Manager (RDM) is a very important role at LaplandUK. Based at our Ascot event site, the RDM will be responsible for providing great guest experience through managing Elves’ training and engagement, and all day to day retail activities of the...

  • Retail Duty Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time

    5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. The Retail Duty Manager (RDM) is a very important role at LaplandUK. Based at our Ascot event site, the RDM will be responsible for providing great guest experience through managing Elves’ training and engagement, and all day to day retail activities of the...

  • Retail Duty Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time

    About Lapland ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. Role Overview The Retail Duty Manager (RDM) is a very important role at...

  • Retail Duty Manager

    2 weeks ago

    Ascot, Berkshire, United Kingdom LaplandUK Full time

    About Lapland ‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. Role Overview The Retail Duty Manager (RDM) is a very important role at...

  • Retail Duty Manager

    3 weeks ago

    Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full time

    About Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Retail Duty Manager (RDM) is a very important role at LaplandUK....

  • Retail Operations Manager

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job DescriptionJob Title: Retail Duty ManagerJob Summary:LaplandUK is seeking a highly skilled and experienced Retail Duty Manager to join our team at our Ascot event site. As a Retail Duty Manager, you will be responsible for providing exceptional guest experiences through managing Elf training and engagement, and all day-to-day retail activities of the...

  • Retail Operations Manager

    5 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    Job DescriptionJob Title: Retail Duty ManagerJob Summary:LaplandUK is seeking a highly skilled and experienced Retail Duty Manager to join our team at our Ascot event site. As a Retail Duty Manager, you will be responsible for providing exceptional guest experiences through managing Elf training and engagement, and all day-to-day retail activities of the...

  • Retail Operations Manager

    7 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading experiential retail company that specializes in creating immersive and unforgettable experiences for our guests. We pride ourselves on delivering exceptional service and exceeding guest expectations.Role OverviewThe Retail Duty Manager is a critical role at LaplandUK, responsible for providing exceptional guest...

  • Retail Operations Manager

    6 days ago

    Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time

    About LaplandUKLaplandUK is a leading experiential retail company that specializes in creating immersive and unforgettable experiences for our guests. We pride ourselves on delivering exceptional service and exceeding guest expectations.Role OverviewThe Retail Duty Manager is a critical role at LaplandUK, responsible for providing exceptional guest...

  • Retail Manager

    3 months ago

    Ascot, United Kingdom LaplandUK Full time

    RETAIL MANAGER - ASCOT - £15 per hourAbout LaplandBased on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making...

  • Retail Manager

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    RETAIL MANAGER - ASCOT - £15 per hourAbout LaplandBased on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making...

  • Retail Manager

    3 weeks ago

    Ascot, United Kingdom LaplandUK Full time

    RETAIL MANAGER - ASCOT - £15 per hour About Lapland Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory...

  • Retail Manager

    2 months ago

    Ascot, United Kingdom LaplandUK Full time

    RETAIL MANAGER - ASCOT - £15 per hourAbout LaplandBased on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making...