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Retail Duty Manager
2 months ago
5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. The Retail Duty Manager (RDM) is a very important role at LaplandUK. Based at our Ascot event site, the RDM will be responsible for providing great guest experience through managing Elves’ training and engagement, and all day to day retail activities of the experience. The RDM will also ensure that the retail stores are fully staffed and stocked and that the teams are fully briefed and trained in their roles. The RDM will ensure that sales targets are achieved, retail staffing and consumable costs are within budget and that all retail transactions are accurately executed.
This is a temporary contract.
Planning
Be fully aware of current retail strategies including product, visual merchandising and sales forecasts prior to site launch.
Ensure that set-up of all tills is optimised, accurate and complete prior to Retail Elf training.
Ensure that all team members are fully briefed in till operations and proper procedures for serving Guests in line with the Lapland sequence of service.
Ensure all front of house areas are clean and well presented at all times.
Liaise with all departments on daily operations and quality control.
Exceed guest expectations with warm service, following Lapland procedures.
Train teams to link-sell products and services for an enhanced customer experience.
Conduct ongoing training and coaching to maintain service quality.
Improve and maintain morale of Retail Assistants and Managers.
Manage disciplinary issues and staff grievances per legal and company standards.
Ensure informative team briefings are held at each change of shift.
Ensure the Retail team follows loss prevention advice and report any issues to the Retail Operations Manager.
Ensure company policies, procedures and brand standards are understood and adhered to.
Attend any training as required by the company.
Take responsibility for executing and adhering to the company statutory policies and brand standards.
Previous experience in a retail management role.
Diligent and tenacious with enthusiasm to succeed and to help others to do so.
