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Front Office Manager

2 months ago

North West London, United Kingdom Thistle Hotel Marble Arch Full time

The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park is the latest addition to Thistle Hotels. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.


For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
The Role:

Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

As Front Office Manager you will need to show excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a first class guest experience and will be happy to take the lead in training and developing your team. You should also be driving sales, working to budgets and dealing with challenging guest issues.

What we look for:
  • Creative and inspiring leadership
  • Attention to the smallest details
  • A passion for guest service
  • Excellent communication
  • Analytical skills
  • Knowledge of Opera would be advantageous
What's in it for you?
  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more

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