HGV Service Controller
1 month ago
If the following job requirements and experience match your skills, please ensure you apply promptly.
Dawsongroup emc is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire.Working as a part of a busy team, we have an opportunity for a skilled Mechanically biased HGV Technical Service Controllerbased at ourBrighousebranch.
TheHGV Service Controllerare responsible for delivering an excellent customer experience by reviewing predictive indicators and optimising resources to meet our customers needs; maintaining the desired service business performance, working with the wider control team reviewing and planning our field engineers workload to deliver and outstanding level of service to our clients.
We are looking for someone to:
Instilling a Safety first culture
Understanding & responding to customer requests
Planning all jobs to maximise engineer productivity.
Managing and controlling job progress at every stage.
Liaising fully to ensure the job is resolved to the mutual benefit of DGEMC & our external customer
Keeping all systems up to date at all stages with accurate job information
Providing feedback to our clients to ensure best in class service delivery
To be successful for this position you will:
Minimum of 3 years experience in a technical or mechanical engineering role
Previous experience in a similar role within similar industry environment desirable
Engineering qualification (likely to be gained in a Mechanical, Automotive or Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme.
Preferably competent in the use of telematics as a diagnostic tool
Capability to take ownership and responsibility
Committed to delivering high standards of customer service.
Ability to prioritise own works and work under pressure to strict deadlines
A high level of attention to detail.
A strong desire to deliver service excellence.
What we offer in return:
Competitive Salary Package
24 Days holiday + 1 day birthday holiday + bank holidays
Allocation of a turkey at Christmas
Employer supported volunteering days
Life Assurance x2 Annual salary
Cycle to work scheme
Internal promotion pathways
Refer a friend scheme earn up to £200
Flu Jab
Annual Health Assessment
Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
NO AGENCIES
TPBN1_UKTJ
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