Senior ServiceNow Architect

4 weeks ago

Atherstone, United Kingdom HCLTech Full time

About HCL

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.



All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Expertise required:

Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.


ServiceNow Architecture Design:

  • and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.
  • and implement best practices for ServiceNow configuration, customization, and development.
  • Expertise:
  • as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
  • guidance and support to internal teams on module configuration, workflows, and integrations.
  • Projects:
  • expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.
  • with stakeholders to gather requirements, define project scope, and develop implementation plans.
  • Projects:
  • and implement integrations between ServiceNow and other enterprise systems, applications, and tools.
  • seamless data flow and synchronization between ServiceNow and external platforms.
  • and Development:
  • the customization and development of ServiceNow applications, scripts, and workflows to extend platform capabilities.
  • and optimize existing configurations to enhance performance, usability, and maintainability.
  • Leadership:
  • technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.
  • code reviews, identify areas for improvement, and drive continuous enhancement of development standards.
  • and Training:
  • and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.
  • training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.


Additional inputs:

  • experience working with ServiceNow platform, with a focus on architecture design and implementation.
  • expertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
  • track record of leading expansion and integration projects within the ServiceNow environment.
  • experience with ServiceNow customization, development, and scripting (JavaScript, Glide).
  • in ServiceNow administration, including user management, permissions, and security.
  • communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.

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