Senior ServiceNow Architect

1 week ago

Atherstone, Warwickshire, United Kingdom Acquism SARL Full time
Job Description

1 year contract

Job Description:

Expertise required:

Solid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.

ServiceNow Architecture Design:

  • Design and architect scalable and robust ServiceNow solutions to meet business requirements and objectives.
  • Define and implement best practices for ServiceNow configuration, customization, and development.
  • Module Expertise:
  • Serve as a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
  • Provide guidance and support to internal teams on module configuration, workflows, and integrations.
  • Expansion Projects:
  • Lead expansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.
  • Collaborate with stakeholders to gather requirements, define project scope, and develop implementation plans.
  • Integration Projects:
  • Architect and implement integrations between ServiceNow and other enterprise systems, applications, and tools.
  • Ensure seamless data flow and synchronization between ServiceNow and external platforms.
  • Customization and Development:
  • Oversee the customization and development of ServiceNow applications, scripts, and workflows to extend platform capabilities.
  • Review and optimize existing configurations to enhance performance, usability, and maintainability.
  • Technical Leadership:
  • Provide technical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.
  • Conduct code reviews, identify areas for improvement, and drive continuous enhancement of development standards.
  • Documentation and Training:
  • Create and maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.
  • Deliver training sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.

Additional inputs:

  • Extensive experience working with ServiceNow platform, with a focus on architecture design and implementation.
  • Strong expertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).
  • Proven track record of leading expansion and integration projects within the ServiceNow environment.
  • Hands-on experience with ServiceNow customization, development, and Scripting (JavaScript, Glide).
  • Proficiency in ServiceNow administration, including user management, permissions, and security.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.

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