Senior ServiceNow Architect

4 weeks ago

Atherstone, United Kingdom HCLTech Full time
About HCLnHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.

Expertise required:nSolid experience with SNOW, especially in functional and operational modules such as VA, HR, and IRMS. Ability to lead expansion and integration projects.

ServiceNow Architecture Design:nand architect scalable and robust ServiceNow solutions to meet business requirements and objectives.nand implement best practices for ServiceNow configuration, customization, and development.nExpertise:nas a subject matter expert (SME) in ServiceNow functional and operational modules, including Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).nguidance and support to internal teams on module configuration, workflows, and integrations.nProjects:nexpansion initiatives to deploy new ServiceNow modules or functionalities to support evolving business needs.nwith stakeholders to gather requirements, define project scope, and develop implementation plans.nProjects:nand implement integrations between ServiceNow and other enterprise systems, applications, and tools.nseamless data flow and synchronization between ServiceNow and external platforms.nand Development:nthe customization and development of ServiceNow applications, scripts, and workflows to extend platform capabilities.nand optimize existing configurations to enhance performance, usability, and maintainability.nLeadership:ntechnical leadership and mentorship to ServiceNow development teams, guiding them in best practices and methodologies.ncode reviews, identify areas for improvement, and drive continuous enhancement of development standards.nand Training:nand maintain technical documentation, including architecture diagrams, design specifications, and configuration guides.ntraining sessions and workshops to educate end-users and administrators on ServiceNow features and functionality.

Additional inputs:nexperience working with ServiceNow platform, with a focus on architecture design and implementation.nexpertise in ServiceNow functional and operational modules such as Virtual Agent (VA), Human Resources (HR), and Incident Response Management System (IRMS).ntrack record of leading expansion and integration projects within the ServiceNow environment.nexperience with ServiceNow customization, development, and scripting (JavaScript, Glide).nin ServiceNow administration, including user management, permissions, and security.ncommunication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.ncertifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) preferred.

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