Multisite Head Housekeeper

2 weeks ago

Paignton Devon, United Kingdom Mercure Paignton Hotel Full time

Our brand new, Mercure and ibis Styles hotels have swiftly gained recognition for delivering outstanding service, boasting a breathtaking seaside setting, and unwavering dedication to crafting unforgettable experiences for our guests. With the recent opening of our sister property, The Ibis Styles Paignton, we are actively searching for enthusiastic and committed individual to join our team. Your role will involve leading our housekeeping teams seamlessly across both hotels, ensuring the maintenance of our elevated standards.

The Mercure and the Ibis Styles Paignton are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

A DAY IN THE LIFE OF A MULTI-SITE HEAD HOUSEKEEPER

As a seasoned professional in the hospitality industry with a keen eye for detail and a passion for maintaining impeccable standards of cleanliness and you will play a pivotal role in ensuring an exceptional guest experience.

What you'll be doing...

Reporting to the Deputy general manager, you can expect your working day to include the following.

  1. Leadership and Supervision:

Lead and motivate the housekeeping team, ensuring a positive and productive work environment.

Conduct regular training sessions to enhance team skills and maintain high-performance standards.

Schedule and coordinate daily tasks for housekeeping staff to optimize efficiency.

  1. Quality Control:

Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to established standards.

Implement corrective actions and provide feedback to staff for continuous improvement.

  1. Inventory Management:

Monitor and manage housekeeping supplies and equipment, ensuring adequate stock levels.

Collaborate with the procurement team to source high-quality cleaning materials and amenities.

  1. Guest Satisfaction:

Address guest requests and concerns promptly and professionally.

Collaborate with other departments to ensure seamless coordination and enhance overall guest satisfaction.

  1. Budget Oversight:

Assist in the development and management of the housekeeping budget.

Implement cost-saving measures without compromising service quality.

  1. Reporting and Documentation:

Maintain accurate records of room status, maintenance issues, and housekeeping activities.

Generate reports for management, highlighting key performance indicators and areas for improvement.

.To be involved in training and coaching team members..

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role ofMulti-site head housekeeper, you will need the following qualities and skills.

  • Proven experience in a supervisory or managerial role within the housekeeping department of a hotel which has in excess of over 100 rooms.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of industry-specific cleaning standards and practices.
  • Proficient in relevant computer software for scheduling and reporting.

WHAT WE OFFER

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Training and Career progression opportunities
  • Recommend a Friend Scheme
  • Employee of the Month/ Year
  • Gratuities and Service charges paid
  • Discounts in supermarkets and days out
  • Salary of up to £35,000 per year

To learn more about our full benefits package,click hereto watch our employee benefits video.

EQUAL OPPORTUNITIES


AMRT1_UKCT

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