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Head Housekeeper for Multiple Locations

3 months ago

Paignton, United Kingdom Mercure Paignton Hotel Full time

About Us

The Mercure and ibis Styles hotels are renowned for their exceptional service and stunning coastal views. We are dedicated to creating memorable experiences for our guests and are currently seeking a dedicated individual to oversee our housekeeping operations across both properties.

Your Role

As the Head Housekeeper, you will be instrumental in maintaining our high standards of cleanliness and guest satisfaction. You will lead the housekeeping teams, ensuring they are motivated and equipped to deliver outstanding service.

Key Responsibilities

  1. Leadership and Team Management: Inspire and guide the housekeeping staff, fostering a collaborative and efficient work environment.
  2. Quality Assurance: Perform regular inspections of guest accommodations and common areas to uphold cleanliness standards.
  3. Inventory Oversight: Manage housekeeping supplies and equipment, ensuring optimal stock levels are maintained.
  4. Guest Relations: Address guest inquiries and issues with professionalism and promptness.
  5. Budget Management: Assist in the preparation and oversight of the housekeeping budget, implementing cost-effective strategies.
  6. Documentation and Reporting: Keep accurate records of housekeeping activities and generate reports for management review.

What We Seek

We value personality and potential, but the following qualifications are essential:

  • Experience in a supervisory role within a hotel housekeeping department with over 100 rooms.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with industry cleaning standards and practices.
  • Proficiency in relevant software for scheduling and reporting.

What We Offer

We provide a comprehensive benefits package designed to enhance our workplace culture, including:

  • Discounted hotel rates for you and your family.
  • Additional leave for your birthday.
  • Flexible working hours.
  • Pension plan.
  • Complimentary meals during shifts.
  • Opportunities for training and career advancement.
  • Employee recognition programs.
  • Gratuities and service charge payments.
  • Discounts at various retailers.
  • Competitive salary up to £35,000 annually.

We are committed to creating an inclusive and supportive work environment where our employees can thrive.