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Multi Site Head Housekeeper
2 months ago
Job Summary
We are seeking a highly skilled and experienced Multi Site Head Housekeeper to join our team at RBH. As a key member of our hotel operations team, you will be responsible for leading our housekeeping teams across multiple sites, ensuring the highest standards of cleanliness and guest satisfaction.
Key Responsibilities
- Lead and motivate the housekeeping team to deliver exceptional results and maintain a positive work environment.
- Conduct regular training sessions to enhance team skills and maintain high-performance standards.
- Schedule and coordinate daily tasks for housekeeping staff to optimize efficiency.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to established standards.
- Implement corrective actions and provide feedback to staff for continuous improvement.
- Monitor and manage housekeeping supplies and equipment, ensuring adequate stock levels.
- Collaborate with the procurement team to source high-quality cleaning materials and amenities.
- Address guest requests and concerns promptly and professionally.
- Collaborate with other departments to ensure seamless coordination and enhance overall guest satisfaction.
- Assist in the development and management of the housekeeping budget.
- Implement cost-saving measures without compromising service quality.
- Maintain accurate records of room status, maintenance issues, and housekeeping activities.
- Generate reports for management, highlighting key performance indicators and areas for improvement.
Requirements
- Proven experience in a supervisory or managerial role within the housekeeping department of a hotel with over 100 rooms.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Knowledge of industry-specific cleaning standards and practices.
- Proficient in relevant computer software for scheduling and reporting.
What We Offer
- Discounted hotel room rates for you and your friends and family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
- Training and career progression opportunities.
- Recommend a friend scheme.
- Employee of the month/year.
- Gratuities and service charges paid.
- Discounts in supermarkets and days out.
- Salary of up to £35,000 per year.
