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2nd Line Support Engineer

4 months ago

Greater London, United Kingdom Sharp UK Full time

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position.


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Key Responsibilities

The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

  • Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
  • Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
  • Take an active role in personal and team development to increase technical proficiency and increase productivity.

Skills and Qualifications

  • Technical knowledge and experience of IT and IT support with on-site experience.
  • Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
  • Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
  • Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
  • A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
  • Good understanding of Antivirus Software and backup issues.

Benefits

  • 23 days of holiday, rising to 26 days + bank holidays
  • Private healthcare and life insurance
  • Dental and critical illness cover
  • O2 discounts
  • Study support
  • Discounted gym membership

Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.