Guest Services Manager

3 weeks ago

City of London, United Kingdom Hotel Saint Full time

We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout their stay.



Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

About us

Hotel Saint is a new kind of hotel, one thats modern, smart, and attentive. All the essentials, simplified. Great hospitality, uncomplicated. Were 267 rooms of contemporary, understated style. Where everything we do is done exceptionally well, with great care and precision. Everything is always just right. Youll find us on Aldgate High Street in The City, right next to the Aldgate Underground station.


This is a full-time position and is based on-site at the hotel.

Position: Guest Service Manager


Responsibilities

  • Consider guest experience and satisfaction in everything you and the team do to deliver an outstanding experience, take your time to understand, engage and recognise our guests;
  • Ensure guests are met professionally whilst standards of reception operations being met at all times;
  • Direct and oversee Front of House operations ensure guest satisfaction and safety;
  • Assist with reception and concierge duties as needed.
  • Ensure the successful and precise completion of the checklists.
  • Assist with all hotel operations including other departments whenever required;
  • Manage and monitor activities of the team, making sure that they adhere to the standards of excellence and follow company procedures and standards at all times;
  • Maintain high morale and productivity of the team as well as good cooperation and communication between the departments;
  • Manage all manpower during shift to maximise and make sure all duties are completed timely and efficiently;
  • Ensure compliance with all financial, privacy, data security and H&S procedures.


Requirements

  • Knowledge of Opera PMS Systems
  • Experience in a similar environment
  • Eager to learn
  • Flexible with working shift pattern requirements
  • Ability to work 12 hours shift patterns on 4 days on 4 days off or similar, day or night


Benefits

  • Discounts in Highgate Hotels worldwide
  • Private pension
  • Employee Assistance Program available
  • Complimentary meals on duty
  • Career development opportunities


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