2nd / 3rd Line IT Support Engineer

3 weeks ago


Newcastle upon Tyne Tyne amp Wear, United Kingdom Latcom Full time
My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
This role offers hybrid working depending on project work and is very flexible on working hours
You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product / solution. Supporting the production of technical specifications and / or solutions. Also supporting and advising colleagues from Service Desk roles when investigating incidents.
You must have the following skills/experience:
* Active Directory
* Windows Server
* Azure 365
* Some experience of SQL to some level is essential
* Hyper-V exposure or VMWare
* Enterprise storage technologies including SAN
* Excellent communication skills
* Experience/understanding of ITIL
Any ITIL, Always On, Microsoft Certifications are a bonus
Client also offers a one stage video interview process
Please note this role does require you to have a full driving licence/car for occasional site visits/ being on-call.
For further information and a full job spec please send in your CV

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