Spa Manager

5 days ago

Cheltenham Gloucestershire, United Kingdom The Greenway Hotel & Spa Full time

**We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality**.

What youll be doing?

As Spa Manager, you will take day to day responsibility for the Reception desk, diary management and general spa operations, including overseeing the team of Therapists, Receptionists & any General Assistants.

Your aim will be to continually surpass customer expectations and to lead the team to deliver the very best in guest experience. You will share your personal passion and knowledge, to develop the team, encouraging personal progression and training opportunities.

You will contribute to driving sales and revenue, budget management, stock control and reporting on the Spa's financial performance, to include: treatments, retail and membership

What youll need?

You will have progressed from a therapist background into a spa management, within a luxury spa or hotel;

Commercial acumen; with the ability to maximise revenues through diary management and therapist utilization in the spa;

  • The ability to understand weekly revenue, forecasting, budgeting and payroll controls, although support will also be provided a base knowledge would be required;
  • Superb attention to detail and driven by delivering exceptional standards;
  • Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff;
  • Previous experience in training and developing staff and be a passionate advocate for apprenticeships and continuous learning;
  • To be able to work regular weekends, given that this is our peak trading period;

Most important is to understand a luxury spa environment and be able to inspire& motivate a team to deliver a 5 bubble spa rating guest experience.

Whats in it for you?

Our bespoke Eden Extras benefits platform offers:

  • Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
  • Fairly distributed Service Charge/Gratuities paid monthly;
  • The ability to focus on your financial wellbeing and have flexible pay dates via Wagestream;
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness videos and money management tools;
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme;
  • Health plans for dental, optical, alternative health care + 24 hour GP access;
  • Discounted stays, spa treatments, golf and leisure access across EHC properties;
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
  • Access to Eden Engage our employee portal with regular team news;
  • Grow with us via apprenticeships and bespoke leadership programmes RISE & THRIVE;
  • Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
  • Return to work financial support for those returningfrom maternity leave;
  • Youll also get free parking, meals on duty, uniform etc.but you already knew that, right?

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

- An opinion that counts.regular surveys and forums that ask YOU for YOUR opinion;

- A You said, we did approach so that you know were taking your feedbackseriously;

- A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;



Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do we lead with a values led approach based onHeart, Honesty, Spirit and Team,which were written by our people for our people. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

INDHP


AMRT1_UKCT

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