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Customer Support

4 months ago

London, United Kingdom Euro London Appointments Full time

Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.



The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Responsibilities:

  • Answer customer inquiries in French promptly and professionally
  • Resolve customer complaints and issues in a timely manner
  • Provide product information and guidance to customers
  • Work collaboratively with other team members to ensure customer satisfaction
  • Maintain accurate and up-to-date customer records
  • Identify and escalate any issues or trends to management as needed


Requirements:

  • Fluency in French (both written and spoken)
  • Strong communication and interpersonal skills
  • Proven customer service experience
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of CRM systems and customer support tools
  • Ability to work independently and as part of a team
  • Flexibility to work occasional evenings and weekends as needed

If you are a French-speaking individual with a passion for customer service, we want to hear from you