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Customer Service Representative

2 months ago

Glasgow, United Kingdom TAYLODGE LIMITED Full time
Join our team as a Customer Service Representative and play a vital role in delivering exceptional service to our valued customers. As a Customer Service Representative, you will be the primary point of contact for addressing customer inquiries, providing support, and ensuring customer satisfaction. This position offers an exciting opportunity to utilize your communication skills and multilingual abilities in a dynamic customer service environment.

If the following job requirements and experience match your skills, please ensure you apply promptly.

*Responsibilities:*
- Utilize phone etiquette to handle incoming calls professionally and assist customers with their requests
- Perform data entry accurately to update customer information and process orders efficiently
- Analyze customer interactions to identify opportunities for upselling products or services
- Maintain a positive and helpful attitude while resolving customer issues and providing solutions
- Collaborate with team members to ensure seamless customer service delivery
- Uphold a high standard of service quality to enhance the overall customer experience

*Qualifications:*
- Strong communication skills with the ability to engage effectively with customers
- Proficiency in data entry and basic computer skills
- Experience in upselling products or services is advantageous
- Ability to analyze customer needs and tailor solutions accordingly

As a Customer Service Representative, you will enjoy competitive compensation, ongoing training opportunities, and a supportive work environment that fosters professional growth. If you are a dedicated individual with a passion for providing excellent customer service, we invite you to apply for this rewarding position. Join our team and embark on a fulfilling career journey in the realm of customer service.

Job Type: Full-time

Pay: From £24,532.00 per year

Benefits:
* Company events
* On-site parking
* Paid volunteer time
* Transport links
Flexible Language Requirement:
* English not required
Schedule:
* Day shift
* Monday to Friday
Supplemental pay types:
* Yearly bonus

Ability to commute/relocate:
* Glasgow, G20 8TD: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024