IT Customer Support Specialist

3 weeks ago


Barnsley, United Kingdom Rubber Duck Cars Full time
Title: IT Customer Support Specialist
Location: Barnsley
Hours: 40 Hours per week - Monday to Friday

Are you a tech-savvy professional with a passion for delivering exceptional customer service? A prestigious main car dealership is seeking an IT Customer Support Specialist to join its dynamic team. This full-time role, offering 40 hours per week from Monday to Friday, comes with a competitive salary and the chance to work in a stimulating environment where your skills will be highly valued.

Imagine a role where your technical expertise and customer service skills converge, allowing you to make a tangible impact every day. As an IT Customer Support Specialist, you will be the first point of contact for all IT-related issues within the dealership. Your primary responsibility will be to ensure that all IT systems operate smoothly, enabling the team to provide top-notch service to their clients.

Key responsibilities include diagnosing and resolving hardware and software issues, managing user accounts, and providing training and support to staff members. Your ability to troubleshoot effectively and communicate clearly will be crucial in maintaining the dealership's high standards of service.

Ideal candidates will possess:
  • A strong background in IT support, with at least 2 years of experience in a similar role.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • Excellent communication skills, both written and verbal.
  • A customer-centric approach, with the ability to remain calm and professional under pressure.
  • Familiarity with automotive industry software (desirable but not essential).
  • A proactive attitude and the ability to work independently as well as part of a team.

Joining out reputable dealership means becoming part of a supportive and collaborative team that values innovation and continuous improvement. This role offers not just a competitive salary but also the chance to develop your career in a respected and forward-thinking organisation.

If you are ready to take the next step in your IT career and thrive in a role that combines technical challenges with customer interaction, this could be the perfect fit for you.

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