Software Customer Service Agent

2 months ago

Sevenoaks, United Kingdom Software Works for You Ltd Full time £22,000 - £25,000
Software Customer Service Agent

Who We Are:
As a SaaS provider, we specialise in delivering cutting-edge software solutions for trade companies. Our mission is to streamline workflows and boost productivity for our clients with our innovative tools. We take pride in offering exceptional customer support, ensuring that our customers receive the best possible experience.

Job Description:We are excited to welcome a dedicated and enthusiastic Software Customer Service Agent to our dynamic team If you have a passion for delivering exceptional customer service, this opportunity is perfect for you. As a Software Customer Service Agent, you will be the vital first point of contact for our customers, ensuring their needs are met with efficiency, care, and a personal touch. Join us and be a part of a team that values excellence and customer satisfaction, with ample opportunities for career growth into customer success roles.

Key Responsibilities:
  • Respond to customer inquiries via telephone, email, and chat, providing timely and accurate assistance.
  • Resolve customer issues by identifying problems and implementing effective solutions.
  • Utilise various software tools to assist customers and document interactions.
  • Build and maintain strong, long-lasting relationships with customers.
  • Provide technical training and support on our software products to customers.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Strive to meet and exceed individual and team performance goals.

Tasks and Duties:
  • How-to’s: Provide guidance on the software.
  • Account Management:
    • Handle cancellation and off-boarding processes.
    • Assist with account setup, including adding and removing users/licenses.
    • Engaging with new trial customers to ensure they achieve the value they seek from our software.
  • Technical Support:
    • Address basic API and syncing issues.
    • Assist with customer data imports.
  • Product Demonstrations: Conduct software demos to showcase product features and benefits.
  • Training and Setup: Facilitate software training sessions and assist with initial setup.
  • Integration Queries: Respond to customer inquiries about software and integration issues.

Qualifications:
  • Previous experience in telephone customer service (minimum 1 year).
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Patience and a customer-centric mindset.
  • Proficiency with various software tools and the ability to quickly learn new systems.
  • Ability to build long-lasting relationships with customers.
  • Goal-oriented with a positive attitude and self-motivation.
  • Experience as a technical trainer is a plus.

This position is for you if you are: (Our Team Values)
  • 1% Better Every Day: We aim for continuous improvement, embracing progress over perfection, driven by curiosity and passion to solve customer issues. Expectation: Constant learning, goal-setting, and creating value.
  • Up for a Challenge: We embrace new ideas, unafraid of risks, and view failures as learning opportunities. Expectation: Open-mindedness, receptiveness to feedback, and willingness to take calculated risks.
  • Driven: Our team is committed to achieving goals with urgency, a strong work ethic, and focus, valuing self-motivation and responsiveness. Expectation: 100% effort and presence, and being results-driven.
  • No Ego: Humility is essential for team success, with team goals taking precedence over individual recognition or status. Expectation: Commitment to collective success and team goals.
  • Own It: We take responsibility for outcomes, prioritising long-term solutions and relationships over short-term gains. Expectation: Accountability, reliability, and focus on the bigger picture.
  • Help Customer Succeed: Customer success is our priority, and we deliver exceptional products and services that solve real issues. Expectation: Deep understanding of customer needs and providing outstanding service to create superfans.

  • Software Customer Service Agent

    2 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    Software Customer Service AgentWho We Are:As a SaaS provider, we specialise in delivering cutting-edge software solutions for trade companies. Our mission is to streamline workflows and boost productivity for our clients with our innovative tools. We take pride in offering exceptional customer support, ensuring that our customers receive the best possible...

  • Software Customer Support Agent

    2 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time £22,000 - £25,000

    Software Customer Support AgentWho We Are:As a SaaS provider, we specialise in delivering cutting-edge software solutions for trades companies. Our mission is to streamline workflows and boost productivity for our clients with our innovative tools. We take pride in offering exceptional customer support, ensuring that our customers receive the best possible...

  • Software Customer Support Agent

    2 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    Software Customer Support AgentWho We Are:As a SaaS provider, we specialise in delivering cutting-edge software solutions for trades companies. Our mission is to streamline workflows and boost productivity for our clients with our innovative tools. We take pride in offering exceptional customer support, ensuring that our customers receive the best possible...

  • Junior - Software Customer Support Agent / Software

    3 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Junior - Software Customer Support Agent / Software QA Tester - Hybrid** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth,...

  • Junior - Software Customer Support Agent/software

    4 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Junior - Software Customer Support Agent / Software QA Tester - Hybrid** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth,...

  • Software Customer Support Agent

    4 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Software Customer Support Agent - Hybrid Working** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and straightforward...

  • Junior Software Customer Support Agent

    3 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    Graduate/ Junior - Software Customer Support Agent - Hybrid Working We are the UK’s market leaders providing software (SaaS) to Heating Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and straightforward digital...

  • Software Customer Service Representative

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time

    Software Customer Service AgentWe are seeking a highly skilled and customer-focused Software Customer Service Agent to join our dynamic team at Software Works for You Ltd. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency, care, and a personal...

  • Software Customer Service Representative

    2 weeks ago

    Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time

    Software Customer Service AgentWe are seeking a highly skilled and customer-focused Software Customer Service Agent to join our dynamic team at Software Works for You Ltd. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency, care, and a personal...

  • Graduate Software Customer Support Agent

    2 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time £24,000 - £27,000

    Graduate Software Customer Support Agent (Hybrid Working)Industry Leading Software CompanyWe have an opening for a highly driven, hands-on Graduate Customer Support Agent.About UsWe are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly...

  • Graduate Software Customer Support Agent

    2 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    Graduate Software Customer Support Agent (Hybrid Working)Industry Leading Software CompanyWe have an opening for a highly driven, hands-on Graduate Customer Support Agent.About UsWe are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly...

  • Junior Software Customer Support Agent

    1 month ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time £23,000 - £27,000

    Industry Leading Software Company:We have an opening for a highly driven, hands-on Graduate Customer Support Agent.About Us:We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers.Our...

  • Junior Software Customer Support Agent

    1 month ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    Industry Leading Software Company:We have an opening for a highly driven, hands-on Graduate Customer Support Agent.About Us:We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers.Our...

  • Junior - Software Customer Support Agent - Hybrid

    3 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Junior - Software Customer Support Agent - Hybrid Working** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and...

  • Graduate / Junior - Software Customer Support Agent

    3 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Graduate/ Junior - Software Customer Support Agent - Hybrid Working** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple,...

  • Junior - Software Customer Support Agent (Hybrid)

    4 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Junior - Software Customer Support Agent - Hybrid Working** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and...

  • Graduate/junior - Software Customer Support Agent

    4 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    **Graduate/ Junior - Software Customer Support Agent - Hybrid Working** We are the UK’s market leaders in providing software (SaaS) to Field Service Companies / Trade Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple,...

  • Software Customer Service Representative

    3 weeks ago

    Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time

    Job Description:We are seeking a highly skilled and customer-focused Software Customer Service Agent to join our dynamic team at Software Works for You Ltd. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Customer Support: Respond to customer...

  • Software Customer Service Representative

    3 weeks ago

    Sevenoaks, Kent, United Kingdom Software Works for You Ltd Full time

    Job Description:We are seeking a highly skilled and customer-focused Software Customer Service Agent to join our dynamic team at Software Works for You Ltd. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Customer Support: Respond to customer...

  • Graduate/ Junior

    4 months ago

    Sevenoaks, United Kingdom Software Works for You Ltd Full time

    We are the UK’s market leaders providing software (SaaS) to Heating Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers. Our software provides customers with a smooth, simple, and straightforward digital experience for scheduling, legal certificates, service reminders,...