Client Account Manager

2 months ago

Oxford, United Kingdom FAI Farms Full time

Join FAI Farms as a Client Account Manager and be a part of our mission to make food production a force for good. With over 20 years experience, FAI partners with global businesses sourcing from, or working within the livestock and aquaculture sectors. Our mission is to help create positive change for the animals and people within these supply chains, as well as our shared planet. As a vital member of the FAI Insite consultancy team you will be expected to build and maintain strong client relationships, ensuring their needs are met while contributing to sustainable food production solutions. If you are passionate about making a positive impact and thrive in a dynamic environment, we invite you to bring your expertise to our growing company of dedicated professionals.

Position: 37.5 hours per week (full time)

Location: UK based remote working with occasional travel to client and team meetings

Deadline for applications: 26 August 2024

Tasks

As an FAI Client Account Manager, you will bring value to FAI’s clients and drive sustainability within farmed animal supply chains through initiating and building client relationships, as well as shaping the development, delivery, and expansion of FAI’s data, research and strategic consultancy services. You will be an exceptional client-facing individual capable of delivering project management, client value and technical expertise that helps drive sustainable and regenerative food systems.

  • Working closely with the Client Reporting and Data Programme Process Leads to deliver data and research programmes and the associated reporting that meet client’s needs and expectations.
  • Managing the planning, delivery, implementation, monitoring and evaluation of FAI’s key client accounts, including budgeting and communications
  • Provision of consultancy services to FAI’s clients, which include requirements such as the preparation of technical reports and position statements, attendance of client meetings and delivery of presentations
  • New business sales: identifying new opportunities and effective solutions for existing and new client challenges
  • Alongside the sales team, develop and support new business opportunities, including the preparation and presentation of strategic project proposals
Requirements

Qualifications & Experience

  • Degree level qualification in Sustainability, Agriculture, Aquaculture, Environmental Science or a similar related discipline
  • At least 3 years practical, industry experience within livestock supply chains either from working within the farmed animal supply base or within agriculture/aquaculture or technical teams in a retailer or food business
  • Proven experience in building client relations and working collaboratively with team members and partners to understand and deliver value to clients
  • Demonstrable skills in project management, including proposal writing, project planning, budgeting and monitoring
  • Proficiency in new business development
  • Excellent computer skills

Personal attributes/characteristics

  • Highly self-motivated and autonomous with effective time management abilities
  • ‘Can do’ attitude with a proactive approach to solving problems and a drive to get things done
  • Strong interpersonal skills with the ability to build and develop relationships and work collaboratively at all levels
  • Able to deliver high quality work that aligns with FAI’s mission and business objectives
  • Adaptability and flexibility
  • Excellent communicator with strong verbal and written communication skills
  • Excellent organisational skills and able to deliver quality work on time for multiple, simultaneous projects 
  • Comfortable with working remotely and with colleagues in a variety of international locations

About FAI Insite

FAI Insite is our strategic consultancy service. Our advice is often combined with the use of our own powerful data gathering and reporting tools which help us increase supply chain transparency and report performance metrics.

The work we deliver includes:

  • Policy and standard reviews and benchmarking
  • Collection and reporting of welfare outcome measures across terrestrial livestock and aquaculture supply chains
  • Supply chain surveys and analysis on areas such as deforestation risk, welfare and farming practices
  • Supply chain assessments
  • Scientific literature reviews on the latest welfare and sustainability science
  • E-learning and training for clients and their supply chains
  • Commercial scale applied R&D and farm pilots.

Examples of our work include:

  • KFCs Annual Progress Report on chicken welfare
  • M&S’s welfare reporting
  • The McDonalds AMP grazing project
  • The Regen Dairy project
  • The Tilapia welfare app

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