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Telesales and Sales Support Advisor

4 months ago

Saint Leonards, United Kingdom CDH Recruitment Ltd Part time

Our client is looking for a Telesales and Sales Support Advisor to join their company based in St Leonards. The role is office based with no travelling; we do not offer hybrid working.

Main Duties

  • Make daily outgoing sales-based phone calls to meet targets set by the Sales Co-ordinator.
  • Work towards increasing business and build good working relationships with internal and external customers.
  • Keep records of calls and sales notes using the CRM system.
  • Follow up sales opportunities and new accounts
  • Update AX/CRM with necessary details and liaise with other departments to ensure company data systems are kept up to date, including GDPR compliance.
  • Understand the product ranges and be able to discuss these with external customers within company standards.
  • Assist in compiling direct and indirect marketing lists. Then make follow up calls from those marketing campaigns.
  • Provide literature and other supporting materials, when requested to external customers and Account Managers.
  • Direct prospective customers or new business from existing customers to the Sales Co-ordinator or Account Manager when needed.
  • Handle complaints, within company standard, to preserve the company’s reputation.
  • Assist other departments when needed.
  • To carry out any other duties as and when required to facilitate the effective operation of the company as directed by the Sales Co-ordinator, Snr Managers or Directors.
  • To work at all times in accordance with the Company’s quality procedures.
  • To protect all quality system documentation issued in order to prevent loss, damage and deterioration.
  • To contribute ideas towards improvements in the quality system.
  • To cooperate during quality system audits and implement immediate and long-term corrective action under direct control within agreed time scales.

Skills

  • A good telephone manner.
  • Excellent communication skills.
  • Administrative and IT skills are essential.
  • Organised and able to work to deadlines.
  • Worked within a telesales environment.

Hours

  • Part time
  • 9:15am to 2:45pm Monday to Friday,
  • 5.5 hours per day, 27.5 hours per week
  • Open to some small flexibility on the exact hours, both the timing and length (reducing not increasing) but would be looking at no less than 5 hours per day and it must be for 5 days a week.

Benefits

  • 28 days holiday rising to 34 days over the next 5 years (this includes Bank Holidays).
  • Auto Enrolment Pension scheme.
  • Westfield Health Cashback Health Scheme.

We will try to respond to reply to all applications. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited