Lead Worker

1 week ago

London, United Kingdom CRISIS UK-1 Full time

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Crisis Skylight Brent offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Brent. 

Job Title: Lead Worker (Housing Coach), please note internally this role is known as Lead Worker (Coaching)  

Contract: 12-month fixed term contract, parental leave cover 

About the role 

As one of the Lead Worker you will play a role in supporting people who are homeless or at risk of homelessness by providing assessment, coaching advice and advocacy, whilst linking individuals into services that provide support. This role will also provide support to the facilitation of the Winter Night Shelter 2025, including ensuring that service users accessing the night shelter have an opportunity to resolve their homelessness sustainably.   

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with services, colleagues, and partner organisations. You will have the ability to empower and upskill service users to be proactive in their accommodation search. You will provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs. You will Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.  

Skills, knowledge, and experience vital to succeeding in this role:  

  • Passionate about and dedicated to ending homelessness.   
  • Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.   
  • Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation  
  • Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experience homelessness.  
  • Skills and experience in partnership working and networking.  
  • Flexible and adaptable to change.  
  • Strong team player, able to use own initiative and reflect on your own practice.  
  • Previous experience in the voluntary or statutory sector with a focus on working alongside marginalised people or groups.  

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.  

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.   

As a member of the team, you will have access to a wide range of employee benefits including:  

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  
  • Pension scheme with an employer contribution of 8.5%  
  • 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.   
  • Enhanced maternity, paternity, shared parental, and adoption pay. 
  • Flexible working around the core hours 10am-4pm  
  • Two-days (pro rata) wellbeing days 
  • And more (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

If you would like to know more about this role/ the service, you can attend an Open Evening at Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT on Thursday 29 August 17.30 – 19.30. If you’re planning on attending, please can you let the Hiring Manager Nick Bradshaw know via email on nick.bradshaw@crisis.org.uk. If you’re unable to attend but would like more information, please feel free to contact Nick.  

Closing date: Sunday 8 September 2024 (at 23:59).

Interviews will be held on Monday 16 September Crisis Skylight Brent 1-2 Bank Buildings, High Street, Harlesden, NW10 4LT. 

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