Reception Guest Service Supervisor

4 weeks ago

East London, United Kingdom Residence Inn by Marriott London Bridge Full time
Salary - £26707.20

We are currently recruiting for a Reception Guest Service Supervisor to join our Truly Talented team.

What we offer

  • £26707.20 per annum
  • Permanent, full-time contract (40hrs per week)

Your role

As a Reception Guest Service Supervisor, you assist with the day-to-day running of the reception and supervise the department in the absence of the manager.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You'll work in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of the role will include but are not limited to:

  • To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
  • To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
  • To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards;
  • To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
  • To work with all other departments in a suitably respectful, courteous and helpful manner;
  • To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
  • To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity;
  • To ensure correct hand-over procedure of the day's business with regard to cover and cashiering;
  • To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
  • To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed:

  • Truly passionate about the Hospitality Industry;
  • Previous experience as a receptionist or reception supervisor is required;
  • Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories;
  • Outstanding customer service skills with the ability to anticipate guests' needs;
  • A strong leader capable of motivating and influencing others to work to defined procedures and standards;
  • Excellent personal presentation;
  • Ability to function independently with a minimum of supervision;
  • Excellent communication skills, the ability to communicate verbally and in writing;
  • To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Residence Inn by Marriott London Bridge

Benefits

  • Worldwide employee discounts at Marriott Hotels;
  • Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
  • 28 days holiday, including bank holidays, increasing yearly to 33 days;
  • Discounts across retail, restaurants, events and more through our benefits & rewards portal;
  • Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
  • Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
  • Yearly complimentary Axiom Xcape stayover after one year of service;
  • A growing team with great training, progression, and promotion opportunities;
  • Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
  • Free meals while on shift;
  • Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.


AMRT1_UKCT

  • Reception Supervisor

    7 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Guest Service Supervisor

    3 weeks ago

    London, United Kingdom Residence Inn by Marriott London Bridge Full time

    Salary - £26,707.20 per annumWe are currently recruiting for a Reception Guest Service Supervisor to join our Truly Talented team. What we offer £26,707.20 per annum Permanent, full-time contract Your role As a Reception Guest Service Supervisor, you assist with the day-to-day running of the reception and supervise the department in the absence of the...

  • Reception Guest Service Supervisor

    4 weeks ago

    London, United Kingdom Residence Inn by Marriott London Bridge Full time

    Salary - £26707.20We are currently recruiting for a Reception Guest Service Supervisor to join our Truly Talented team. What we offer £26707.20 per annum Permanent, full-time contract (40hrs per week) Your role As a Reception Guest Service Supervisor, you assist with the day-to-day running of the reception and supervise the department in the absence of...

  • Reception Guest Service Supervisor

    3 weeks ago

    London, United Kingdom Residence Inn by Marriott London Bridge Full time

    Salary - £26,707.20 per annumWe are currently recruiting for a Reception Guest Service Supervisor to join our Truly Talented team. What we offer £26,707.20 per annum Permanent, full-time contract Your role As a Reception Guest Service Supervisor, you assist with the day-to-day running of the reception and supervise the department in the absence of the...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Portico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company based in the City. The investment bank and financial services company are a true flagship location for Portico! The team take pride in being the service partner trusted to deliver the front of house...

  • Reception Supervisor

    7 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception and Guest Services Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Imperial London Hotels Full time

    Imperial London Hotels:We are a leading hospitality provider dedicated to delivering exceptional guest experiences.The successful candidate will join a dynamic team that prioritizes quality of service, operating standards, and continuous professional development.About the Role:This exciting opportunity requires a seasoned professional to oversee front desk...

  • Reception Supervisor

    7 months ago

    London, United Kingdom The Arts Club - Reception Full time

    The Arts Club, one of London's most renowned private members' clubs, is looking for a talented and charismatic _**_Reception Supervisor_**_ to join our dynamic team, situated in the heart of Mayfair._ As a Reception Supervisor you will gain: - Private medical benefits - Discount in over 800 retail outlets - Discounts on food & beverage in our restaurants...

  • Reception Supervisor

    1 week ago

    London, United Kingdom The Arts Club - Reception Full time

    The Arts Club, one of London's most renowned private members' clubs, is looking for a talented and charismatic _**_Reception Supervisor_**_ to join our dynamic team, situated in the heart of Mayfair._ As a Reception Supervisor you will gain: - Private medical benefits - Discount in over 800 retail outlets - Discounts on food & beverage in our restaurants...

  • Guest Services Supervisor

    7 months ago

    London, United Kingdom The Other House - Reception Full time

    **About The Other House** The Other House is a new lifestyle brand of Residents Clubs redefining the hospitality market. Effortlessly combining home comforts and apartment-style living with hotel services, residents can stay for a day or a year - think hotel meets private members club. It is cool, intriguing, bold and committed to sustainability - rather...

  • Reception Supervisor

    7 months ago

    London, United Kingdom The BoTree - Front Office Full time

    The Botree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests. We now have an exciting opportunity available for a **Reception Supervisor.** Reporting to the Guest Experience Manager our **Reception Supervisor** oversees the reception team to ensure that all guest needs...

  • Guest Services Supervisor

    1 week ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Guest Services Supervisor to join our Rapport team based in Canary Wharf. The client is a Wealth/Asset management company which has its Head Office in Canary Wharf. This is a Permanent, Full Time role with Monday to Friday shifts between 7.30 am and 6pm. Main Responsibilities In this role you will be covering...

  • Reception Supervisor

    1 week ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ4238 **Date Posted**:16 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Reception Supervisor**, you are the first and last person our guests see. Your...

  • Guest Service Supervisor

    1 week ago

    London, United Kingdom Residence Inn by Marriott Tower Bridge Full time

    As a Guest Service Supervisor, your focus is to create positively memorable check-in and check-out experience for guests. Through positive leadership of the reception team, you will be responsible for delivering an efficient and effective reception function. **Key Responsibilities** - Providing mentoring, coaching and provide regular feedback to drive...

  • Reception Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Meliá Hotels International Full time

    Job Title: Reception SupervisorWe are seeking a skilled Reception Supervisor to join our dynamic Front Office team at ME London, a 5-Star Hotel.In this role, you will be responsible for supervising daily shifts at Reception, fostering a positive and efficient environment, and ensuring the smooth running of guest check-ins and check-outs.Supervise the daily...

  • Cluster Reception Supervisor

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Cluster Reception Supervisor to join our Rapport team, based at our client’s offices in the heart of the City of London. Responsible for managing multiple reception sites, your role will be key in ensuring the provision of the highest level of service and meeting the customers’ needs.** The client is one of the...

  • Reception Supervisor

    7 months ago

    London, United Kingdom Step Ahead Full time

    **Reception Supervisor** **Position Overview**: We are seeking a skilled and experienced Reception Supervisor to join our team. As a Reception Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our front desk. Your leadership, attention to detail, and commitment to exceptional customer service will contribute to a...

  • Reception Supervisor

    7 months ago

    London, United Kingdom Skylon Full time

    Skylon and its unrivalled vantage point from the Royal Festival Hall in the Southbank Centre have floor-to-ceiling windows which overlook one of London’s most gorgeous views of the Thames. The striking space, centred around a chic award-winning cocktail bar. The menu focuses on modern British cuisine showcasing the best, seasonal ingredients in a relaxed...

  • Guest Services Supervisor Events Team

    1 week ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Guest Services Supervisor to join our Events Team at Rapport.** Based in New Street Square, our client is one of the big 4 auditing and accountancy firms. This is a Permanent, Full Time role with 40 hours per week with shifts between 7am and 11pm, Monday to Friday Main Responsibilities The remit of the role is to...

  • Reception Supervisor

    2 days ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Job Reference**:REQ8942 **Date Posted**:26 June At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Reception Supervisor**, you are the first and last person our guests see. Your helpful, can-do approach and...