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Customer Service Executive

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Ashington, United Kingdom Rubix Recruitment Full time

The Role: Customer Service ExecutiveThe Hours: Monday-Friday 09:00am-17:30pmLocation: Ashington - Must be able to drive due to location of the client.Salary: £24,000My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington.Job role * Administration of Import/Export documents and procedures * Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues. * Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project * Ordering of Stationery and staff supplies. * Daily paperwork & archiving. * Working closely and liaising with Senior Managers and other key members of staff. * Maintaining the best possible services. * Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor. * Ad-Hoc commercial and office administration roles as required. * All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls. * Managing daily post & internal mail. * Any other duties as required.Candidate requirements: * Experience of Import/Export and customs procedures desirable. * GCSE Maths and English (A-C Grade of Above) or equivalent * Basic skills in Microsoft Office * Ability to work as part of a team * Positive can-do attitude with a hard work ethic * Communicate clearly, professionally and concisely. * Organisation and timing * Ability to work under pressure * Customer-orientatedBenefits * Company events * On-site parking * Company incentives * 20 days holiday plus BHJob Types: Full-time, Permanent