Engagement Manager

About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .Why join usUltimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley please submit an application. We look forward to getting to know youAlso feel free to check out why:Business Insider named us an enterprise startup to bet your career onForbes Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilitiesWere looking for an experienced Engagement Manager to join our Professional Services team here at Workato. If youre someone who loves combining strategic thinking with meaningful customer impact and you thrive in a collaborative fast-moving environment this role might be for you.As an Engagement Manager youll lead the discovery scoping and contracting of services engagements that help customers unlock the full potential of Workatos industry-leading iPaaS and AI orchestration platform. Youll work side-by-side with Sales Technical Architects and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework.Youll also stay closely engaged with customers throughout deliverybuilding strong relationships with stakeholders (including at the C-level) keeping teams aligned and ensuring successful outcomes. This is a great opportunity for someone whos consultative commercially savvy and passionate about crafting high-impact services that drive real business value.If that sounds like you wed love to meet you. Come help us build something greattogether.You will also be responsible to:Identify services opportunities and generate services pipeline.Drive services sales cycles alongside enterprise software sales working cross-functionally with our sales and customer success teamsAt times coach and guide internal teams on the services sales cycle and associated expectationsMaintain impeccable forecasting hygiene for professional services opportunitiesUtilize industry expertise and business acumen to understand a customers motivation business drivers strategic goals objectives and desired business outcomesDevelop and manage a territory plan and a personalized account plan for each customer which aligns with their business goals.Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customers investment in the Workatos PlatformWrite statements of work (SOWs) and navigate legal reviews of such contractsConduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services teamMaintain client relationships throughout professional services engagements and engage customers especially senior stakeholders using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationshipDevelop a deep understanding of Workatos proprietary framework (GEARS) and contribute to such frameworks by providing closed-loop feedback from implementationsEnsure customer satisfaction goals are exceeded or met on every services engagementBe a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagementsBecome the trusted advisor to customers and partners for advancing their automation and integration roadmapsContribute to the growth of our professional services department by creating or enhancing content such as presentations templates success stories etc. for use by both customers and to enable our extended teamContribute to enhance our delivery methodology services practice and industry POVsRequirementsQualifications / Experience / Technical Skills3 years experience selling professional services unit within a software company for a strategic consulting firm or for large scale system integratorExperience in writing statements of work (SOWs) and navigating through complex enterprise legal processesDemonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisorExperience fostering and growing accountsHighly collaborative and excels in complex matrixed environmentsAbility to thrive in a fast-paced high growth and unpredictable environmentAbility to travel up to 50%Soft Skills / Personal CharacteristicsCommunication skills to effectively communicate with technical and business stakeholders alikeStrong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environmentExcellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentationsSelf-starter and ability to work independently and as part of a distributed team and willingness to take ownership of situations and problems(REQ ID: 2347)Required Experience:Manager Key Skills Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Employment Type : Full Time Experience: years Vacancy: 1