Duty Manager

7 days ago

East London, United Kingdom Draughts Full time

Draughts - Duty Manager - Job Description

Role Overview:

The Duty Manager role is integral in helping the team delivering outstanding customer service and creating a memorable experience for our guests. This role combines the excitement of a dynamic dining environment with the fun and engagement of board gaming. Responsibilities include team management, welcoming guests, managing reservations, serving food and beverages, and fostering a vibrant, inclusive atmosphere that aligns with Draughts' values.

Key Responsibilities:

Guest Service and Experience:

  • Quality Assurance: Ensure the quality of service expected at Draughts.
  • Customer Engagement: Engage with customers regularly.
  • Venue Atmosphere: Control the quality of the venue atmosphere (vibe), ensuring it aligns with the brand experience.
  • Lighting and Music Management: Maintain the appropriate lighting, music, and energy of the staff for the time of day.
  • Training: Oversee staff training in the GMs/AGMs absence.

Operational Duties:

  • Leadership: Deputize in the absence of the GMs and AGMs.
  • Stock Management: Monitor stock levels, conduct weekly stocktakes, and order supplies if required by the GM.
  • Performance Evaluation: Evaluate employee performances on shifts and report to GM.
  • Cleanliness and Safety: Ensure the venue meets all cleanliness standards specified by Draughts and maintain all company compliance requirements and Health and Safety standards.

Team Management:

  • Support and Guidance: Work with the GMs and AGMs, assuming the AGMs responsibilities when they are on holiday, away from the business, or promoted to another role.
  • Team Development: Foster a positive setting for the team to thrive, ensuring effective communication and collaboration.
  • Feedback Delivery: Deliver feedback effectively and positively, maintaining an openness to take on feedback themselves to make positive improvements.

Qualifications:

  • People-Focused: A passion for driving development and a people-focused mindset.
  • Industry Experience: Experience in hospitality, leisure, catering, or food retail.
  • Budget Understanding: An understanding of budgets and targets, and the ability to implement initiatives to meet these.
  • Effective Communication: An effective teacher and learner with the ability to deliver feedback effectively and positively.
  • Enthusiasm: A positive energy and enthusiasm for the role.

Benefits:

  • Exciting Role: An exciting role within an established, successful company that is growing.
  • Competitive Pay: A competitive rate of pay and fair bonus scheme.
  • Career Development: Excellent career development opportunities.
  • Social Events: Great social events to foster team bonding and morale.

Success in the Role:

Success as a Duty Manager is measured by your ability to lead a high-performing team, maintain the quality of the customer experience, and ensure operational efficiency. Your enthusiasm, leadership, and passion for creating a vibrant atmosphere will contribute to the continued success of Draughts.


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