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Applications Support Team Leader

2 months ago

London, United Kingdom Venn Group Full time

Applications Support Team Leader (Permanent)

Salary: Up to £60k (based on experience)

Working Arrangement: Hybrid (Onsite 1 day per week)

Location: London or Birmingham Office

Hours: Full Time with flexible working options



Venn Group is proud to be partnering with a non-departmental government body to recruit an Applications Support Team Leader. This is a permanent opportunity for a skilled professional with strong technical expertise in 3rd line applications support, SQL, and SharePoint administration.



Key Responsibilities of the Applications Support Team Leader:

  • Lead and manage a small team of application and systems engineers, ensuring the team’s performance aligns with organisational SLAs and KPIs
  • Provide 3rd line support for business applications, addressing and resolving technical issues
  • Collaborate closely with the finance team to support the existing finance application (Unit4 Agresso) and assist with migration to a Microsoft Dynamics platform
  • Run SQL scripts and queries to support application maintenance and development
  • Handle key HR responsibilities, including staff management, performance appraisals, and onboarding of new team members
  • Engage indirectly with suppliers, with primary supplier management being handled by senior stakeholders



Essential Skills and Experience for the Application Support Team Leader:

  • 3rd line applications support experience
  • SQL proficiency for scripting and reporting
  • SharePoint administration and setup experience
  • Familiarity with Microsoft Dynamics
  • Strong communication skills, with the ability to engage effectively at all levels
  • Management or leadership experience is not mandatory, but you will oversee a small team of two staff members
  • Knowledge of ITIL practices (v3 or v4)
  • Proven experience in using Microsoft technologies such as SharePoint, Azure, and Windows
  • Experience with Service Now is not essential but would be desirable



Benefits:

  • 25 days of annual leave, increasing to 30 after 5 years of service, and 4 days of learning leave per year
  • Up to 11% employer pension contribution
  • Opportunity to work with a team in the exciting travel and tourism sector, with 15% off attractions
  • Flexibility to compress your work into 4 days or pro rata, with remote work options (1 day onsite per week), and flexibility to work hours that suit you



This is an exciting opportunity to contribute to a growing team within an organisation transitioning to innovative Microsoft technologies.



If you are interested in this Application Support Team Leader position, please apply and reach out to Venn Group’s Government division in our London office.