Customer Service Support Coordinator

1 month ago


Newhaven, United Kingdom Sylvania Group Full time

Role Purpose


To respond proactively to customer requirements from initial enquiry to completion of sale, in a cost-effective and profitable way, to ensure the customer is satisfied by the service received from the organisation and we have delivered what we promised in all aspects.


Key Responsibilities


  • Receive, input, update and process customer orders into our system, recording any customer requirements.
  • Progress orders establishing availability, ensuring our delivery promise is achieved and internal / external customers are updated.
  • Respond to telephone enquiries in an efficient, friendly and professional manner, ensuring that the customer receives the information required in order to achieve a sale.
  • Recognise and pass on relevant intelligence and or information to the appropriate internal source.
  • Use good practice to resolve customer issues in a proactive, timely manner, ensuring customer needs are satisfied.
  • Manage technical enquiries directly or indirectly based on the complexity and personal knowledge, to satisfy the customer’s requirements.
  • Update personal knowledge of the company’s products and services to deliver a high level of service.
  • Customer services experience within manufacturing businesses (technical / engineering products preferred).
  • Experience of using ERP/MRP and data base systems, including order entry and stock management systems.
  • Using Microsoft Word and Excel (including Pivot tables).
  • Answering telephone customer service enquiries.
  • K.P.I’s: Order Entry accuracy - Orders Processed - Number of Telephone Calls received


Person specification and background


  • Numerate, analytical, able to manipulate and interpret data.
  • Aptitude for accuracy, detail and spotting discrepancies.
  • Good knowledge of Excel (including Pivot tables), Word and PowerPoint.
  • Building effective relationships in a cross functional work environment.
  • Communication and influencing skills.
  • To work in a team, under direct instruction and under own initiative within guidelines.
  • Working to deadlines, budgets and conforming to agreed operating guidelines.
  • Flexible.
  • Conscientious, always looking for opportunities to improve efficiency and quality of service.
  • Proactive, as opposed to reactive.


Organisational values


  • Progressive
  • Agile
  • Trusted
  • Approachable


We encourage you to submit a supporting letter along with your application. This letter should highlight relevant experience and explain why you are a strong fit for the role.



  • Newhaven, East Sussex, United Kingdom Sylvania Group Full time

    Job Title: Customer Service Support CoordinatorJob Summary:We are seeking a highly skilled Customer Service Support Coordinator to join our team at Sylvania Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key Responsibilities:Receive,...


  • newhaven, United Kingdom Sylvania Group Full time

    Role Purpose To respond proactively to customer requirements from initial enquiry to completion of sale, in a cost-effective and profitable way, to ensure the customer is satisfied by the service received from the organisation and we have delivered what we promised in all aspects. Key Responsibilities Receive, input, update and process customer orders...


  • Newhaven, United Kingdom Sylvania Group Full time

    Job Description Role Purpose To respond proactively to customer requirements from initial enquiry to completion of sale, in a cost-effective and profitable way, to ensure the customer is satisfied by the service received from the organisation and we have delivered what we promised in all aspects. Key Responsibilities Receive, input, update and process...


  • Newhaven, United Kingdom Sylvania Group Full time

    Role Purpose To respond proactively to customer requirements from initial enquiry to completion of sale, in a cost-effective and profitable way, to ensure the customer is satisfied by the service received from the organisation and we have delivered what we promised in all aspects.Key ResponsibilitiesReceive, input, update and process customer orders into our...


  • Newhaven, East Sussex, United Kingdom Fitzroy Support Full time

    About the RoleFitzRoy Support is seeking an experienced and dedicated Manager to lead our team at Webb House, a large service supporting 19 individuals with learning disabilities.As a Service Manager, you will be responsible for overseeing the daily operations, ensuring high-quality care and support, and promoting the rights and well-being of our service...


  • Newhaven, UK, East Sussex, United Kingdom Sylvania Group Full time

    Role Purpose To respond proactively to customer requirements from initial enquiry to completion of sale, in a cost-effective and profitable way, to ensure the customer is satisfied by the service received from the organisation and we have delivered what we promised in all aspects.Key ResponsibilitiesReceive, input, update and process customer orders into our...


  • Newhaven, East Sussex, United Kingdom Fitzroy Support Full time

    FitzRoy Support, a dynamic and supportive environment, where training and progression are highly valued.We are a company that prioritizes teamwork and caring relationships, providing a family feel for our staff and service users.Our services are designed to empower individuals and foster independence, with a focus on community integration and social...

  • Service Coordinator

    6 months ago


    Newhaven, United Kingdom Veolia Full time

    **Transport Service Coordinator** **Contract**:12 month maternity leave cover **Salary**:Competitive plus Veolia benefits and annual bonus **Hours**: 40 hours per week, Monday to Friday **Location**:East Sussex, BN9 0EH When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better...


  • Newhaven, East Sussex, United Kingdom Sylvania Group Full time

    About Sylvania GroupWe are a progressive and agile organisation that values its relationships with customers, employees and stakeholders. Our vision is to be a trusted partner in the manufacturing industry.Job OverviewThis role plays a vital part in ensuring customer satisfaction by responding proactively to their requirements from initial enquiry to...


  • Newhaven, East Sussex, United Kingdom Salvation Army Homes Full time

    About the Role:We are seeking a Relief Support Worker to join our team at Salvation Army Homes, where you will have the opportunity to make a positive impact on the lives of vulnerable individuals. As a Relief Support Worker, you will be responsible for providing support and guidance to clients in need, helping them to achieve their goals and improve their...


  • Newhaven, East Sussex, United Kingdom Park Holidays Full time

    About the Opportunity: Park Holidays, a leading provider of vacation experiences, is seeking an experienced Vacation Sales Coordinator to join its team. This exciting role involves supporting the sales process by coordinating appointments, tours, and administrative tasks related to caravan sales. Key Responsibilities: Sales Support: Assist the sales...


  • Newhaven, East Sussex, United Kingdom Sainsbury's Full time

    About UsWe're a leading retailer committed to providing excellent customer service and creating a welcoming shopping experience. Our colleagues are at the heart of everything we do, and we strive to make everyone who joins us feel valued and supported.

  • Service Director

    1 week ago


    Newhaven, United Kingdom Fitzroy Support Full time

    FitzRoy Support is a company that transforms lives nationwide. We offer a range of benefits and a family feel, where you are not just a number, but an individual who is valued and respected.We are a creative and brave organization that thinks outside the box and strives to make a positive impact on the lives of the people we support. Our team is passionate,...


  • Newhaven, United Kingdom First 4 Logistics Ltd Full time

    Job Type: Full Time (Permanent) Hours: 45 hours a week, Monday to Friday **Salary**: £25,750.00 per annum Start Date: ASAP Location: Fareham First 4 Logistics Ltd are currently recruiting for a Permanent Full Time employed customer service operator to join our local team in Newhaven. As a Customer Service Operator with us you will be the voice of the...


  • Newhaven, United Kingdom Sylvania Group Full time

    Job DescriptionSylvania Group is seeking a highly skilled Customer Service Operations Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesRespond to customer inquiries in a timely and efficient manner, ensuring that all customer needs are met.Process customer orders...


  • Newhaven, East Sussex, United Kingdom Fitzroy Support Full time

    FitzRoy Support is dedicated to transforming lives nationwide, and as a Registered Manager, you will play a vital role in making this vision a reality.Please ensure you have the necessary experience and qualifications by reading the full job overview below.A company where training and progression are highly valued, we encourage our staff to grow and develop...


  • Newhaven, East Sussex, United Kingdom SAHA Full time

    Transforming Lives with SAHAWe are seeking a highly motivated and compassionate Programme Coordinator to join our team at SAHA, where you will play a vital role in supporting vulnerable individuals to achieve their full potential.About the RoleThe successful candidate will be responsible for coordinating programme activities, providing support to clients,...


  • Newhaven, East Sussex, United Kingdom Sylvania Group Full time

    Job OverviewWe are seeking a skilled Customer Support Professional to join our team at Sylvania Group. In this role, you will be responsible for providing exceptional customer service and support.About the RoleThis is a full-time position that requires strong communication and problem-solving skills. You will work closely with internal teams to ensure...


  • Newhaven, United Kingdom Sainsbury's Full time

    **Location** - Newhaven Harbour Store, Sainsbury's Supermarkets Ltd The Drove, Newhaven, BN9 0AG **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £11.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 212907 Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering...


  • Newhaven, United Kingdom Fitzroy Support Full time

    About the RoleFitzRoy are seeking an experienced and dedicated Service Manager to lead our registered service in Newhaven. This role provides care, support, and enablement to 19 adults with learning disabilities and autism, many of whom also have physical disabilities.Key ResponsibilitiesTo manage and oversee the day-to-day operations of the serviceTo ensure...