Receptionist
2 weeks ago
Contract: Casual 0 hour
Our mission at Novotel Liverpool Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job a career or a calling whatever brings you here we have something for you
To us its as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow both professionally and personally.
Our hotel consists of 209 bedrooms 10 meeting Rooms a restaurant & bar as well as a swimming pool and sauna.
Job Description
- Greet checkin respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great Communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sortingout problems
- Working with Opera or a related system are a plus
- Fluency in English
Remote Work :
No
Employment Type :
Parttime
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