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Customer Service Advisor

2 months ago

Bristol, United Kingdom red recruitment Full time

Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £11.50.

The suitable candidate will have previous customer service experience and have strong communication skills.

The start date is 8th of July, interviews will be taking place before the 4th of July.

Benefits and Package for a Customer Service Advisor:

  • Salary: £11.50 per hour
  • Hours: Monday - Friday, 10am - 7pm
  • Contract: Temporary
  • Location: Bristol City Centre
  • Start date: 8th July
  • Full training will be provided with continuous support week to week
  • Option to provide support for your preferred sector or charities

Key Responsibilities of a Customer Service Advisor:

  • Conducting warm calls to both new and existing donors
  • Ensuring all legal declarations and compliance is followed as per the guidelines
  • Achieving the balance of campaign targets whilst ensuring the call is a positive experience for the supporter
  • Updating databases and logging correspondence accurately
  • Overcoming objectives to encourage cash commitment

Key Skills of a Customer Service Advisor:

  • Previous customer service experience is required
  • Excellent communication skills and a strong telephone manner are essential
  • Ability to work individually and as part of a team
  • Exceptional organisation skills, and the ability to prioritise your workload will be required

If you are interested in this position, please apply now

Red Recruitment (Business)